Automotive Counter Clerk

Bumper To Bumper Auto Parts•Uxbridge, ON

23d•Onsite

About The Position

We are looking for someone seeking exciting new opportunities as Automotive Counter Clerk for our thriving team in Uxbridge, ON. The successful person will be an energetic, customer focused, self-starter who has experience in the automotive aftermarket parts industry.

Requirements

3-5 years of automotive parts experience is required

Responsibilities

Greet all customers (in person or over the phone) with a positive, engaging and welcoming attitude
Sell and support a diversified line of products via phone, fax, email and over-the-counter, promoting Private Brands and eCommerce channels whenever possible.
Delivering a high level of customer service and support promotions and upselling opportunities
Handle customer transactions including sales, returns, and defectives in a timely manner
Ensure customers’ parts orders are accurately filled and delivered in a timely and efficient manner
Reconcile their transaction history and drawer at the conclusion of each shift
Operate the store point of sale system (PartsWatch), internet and paper catalogue to search for parts and customer accounts, and to invoice and pull orders
Assist with merchandising activities, maintaining standards of appearance, coordinate and cooperate with team members in the execution of plan-o-grams, overall product presentation, inventory management, signage, and various product initiatives to enhance the customer experience and maximize inventory turns
Follow all policies and standard operating procedures related to cash, credit, check, refund, and return policies
Work with the management team to react to customer service issues, customer complaints, and/or business opportunities
Contribute proactively to improvements in branch sales and profitability
Adhere to inventory control programs, in-stock standards and all operating procedures
Effectively communicate with all store and support center team members, management, and customers
Carry out other store support-related duties including but not limited to supporting the warehouse functions and delivery/pickup of product as required
Maintain the “Never Say No” attitude/mantra and be the Ambassador for the Bumper to Bumper Brand
Assist other team members when required