Automotive Claims Specialist 9/14

TA Resources•Earth City, MO

8d•Hybrid

About The Position

At TA Resources, we re-imagine traditional staffing and HR consulting with small to mid-size businesses in mind. Focusing on what makes our clients unique, we match them with the talent they need to continue to grow. We are currently searching for an Automotive Claims Specialist for our client located in the Earth City, MO area. This is a contract position which offers the opportunity to transition into a permanent role for a strong performer. Our client is seeking an Automotive Claims Specialist to join their expanding customer contact team. In this role, you'll transition from the physical demands of the shop floor to a comfortable office environment where you will leverage your automotive expertise and in-depth knowledge of vehicle mechanics to assess and process mechanical claims. This opportunity offers a refreshing change of pace, allowing you to work in the comfort of a modern workspace. If you're ready to take the next step in your career and join a company that will invest in your future, we want to hear from you! Apply today and drive your career forward with us!

Requirements

Must have at least 3 years of proven experience as an automotive mechanic or in a related mechanical field.
A strong understanding of vehicle repair processes and the talent to clearly discuss elements of the repair process with both mechanical and non-mechanical individuals.
Excellent verbal communication skills with the ability to clearly and effectively articulate information to callers, colleagues, and stakeholders over the phone.
Prior success in a customer service role including experience resolving complex requests and ensuring outstanding customer satisfaction.
Technology proficient in Microsoft Office applications (Email, Teams, Outlook, etc.) and programs used for claims processing, as well as the ability to navigate multiple software systems and monitors while assisting customers on the phone.
Detail-oriented, motivated self-starter with the ability to work efficiently in a fast-paced call center environment with minimal oversight.
High school diploma or GED required.

Nice To Haves

Bilingual (Spanish & English) candidates preferred.
ASE certification is a plus.

Responsibilities

Utilize in-depth knowledge of vehicle mechanics to evaluate, investigate, and process mechanical claims with accuracy and efficiency.
Communicate via telephone and email with vehicle contract holders, repair facilities, and other parties, providing exceptional customer service while successfully resolving claim-related requests.
Actively listen to caller's questions and concerns, demonstrating empathy and compassion to ensure a positive and reassuring experience.
Adhere to all established department processes and utilize company specific computer systems to maintain detailed and accurate electronic claim-related records.
Collaborate with leaders and other claim analysts to consistently uphold the company's reputation for honesty, fairness, and excellence in all interactions.