Automotive Center General Manager

BIG O TIRES•Sellersburg, IN

1d•Onsite

About The Position

The Store Manager is a self-driven and self-reliant leader responsible for the overall success, profitability, and performance of the store. This individual is accountable for achieving and exceeding financial goals while ensuring a five-star customer experience. Collaborating closely with the Store Owner, the Store Manager manages all aspects of store operations, including staff, sales, service, and property maintenance. - Self-Reliant: Takes full responsibility for store success, performance, and profitability. - Leadership: Inspires, motivates, and develops staff to achieve their best. - Customer Focus: Dedicated to providing a five-star experience for every guest. - Analytical Thinking: Uses data and KPIs to drive decision-making and continuous improvement. - Organizational Skills: Effectively manages multiple priorities and store operations seamlessly. - Adaptability: Can develop, alter or shift habits and processes for the purpose of development. - Sales Driven: Shows the ability to sell store services and drive profitability throughout the store. A proven track record of profit, development and store growth is required

Requirements

Proven ability to manage, drive and deliver financial results while controlling costs. Must be proven.
Associates Degree in Business management or related field or equivalent work experience.
Excellent communication skills, and the ability to train, lead, and develop teams while meeting or exceeding sales goals.
Excellent organizational skills and the ability to maintain schedules, deadlines and shows dependability and consistency.
Ability to influence and motivate a team to achieve set goals and objectives.
Ability to problem solve, manage inventory, merchandising, and customer service
Knowledge in automotive sales and service.
Ability to work off days or as needed based on store staffing.
Able a pass a Motor Vehicle and Background Check.
Ability to accurately manage inventory.
Experience with managing employees of 10 or more.
Proven track record in customer service.
Committed to processes and shows dependable attendance.

Nice To Haves

ASE certificated recommended but not required.

Responsibilities

Ensure the store operates profitably and meets or exceeds goals set by the store owner.
Develop clear goals and actionable plans in alignment with overall store objectives.
Drive sales and implement processes to promote efficient and profitable store operations.
Manage all aspects of employee performance including scheduling, training, HR matters, and general supervision.
Manage all staffing needs in accordance with performance, budgets and shop goals
Foster a five-star customer experience and uphold high standards of service and work quality.
Oversee inventory management, equipment maintenance, and ensure cleanliness of store and property.
Maintain and address property and building needs as they arise, coordinating repairs or improvements as needed.
Manage store budgets, maintain accurate paperwork, and perform administrative duties per store owner requirements.
Demonstrate a “Lead from the Front” work ethic, setting a strong example for all team members.
Monitor and analyze store performance metrics and implement strategies for continual improvement.
Resolve customer concerns promptly, ensuring satisfaction and retention.
Work alongside administrative representatives to maintain accurate documents and files.
Ensure compliance with all company policies and local, state, and federal regulations.
Communicate effectively with staff and store owner to support a collaborative work environment.