Automotive Call Center

Van Bortel Subaru of Rochester•City of Rochester, NY

35d•Onsite

About The Position

This position provides support to the rest of the dealership in various functions including but not limited to inbound calls, customer support and appointment coordinating.

Requirements

Excellent verbal and written communication skills
Strong organizational skills
Analytical ability
Ability to create, compose, and edit written materials
Ability to gather data and compile information
Ability to work productively in a fast paced, stressful environment
Happy, positive, energetic tone of voice
High school diploma
Ability to converse with customers in a positive manner, asking probing questions to assist the customer
Attendance and punctuality for scheduled working shifts
Experience with computers, printers, copiers, telephone, scanner, calculator
Ability to sit, stand, walk, talk, hear, use hands to finger, grasp, handle or feel, push, pull, reach, crouch, bend, or kneel, climb and perform repetitive motions of the hands and/or wrists
Close mental and visual attention required to perform work dealing primarily with preparing and analyzing information, using a computer terminal, and reading and speaking on a phone

Nice To Haves

Prior Call Center experience
Experience with Microsoft products

Responsibilities

Interact with customers and co-workers in a professional and helpful manner in person or via phone or written correspondence
Manage multiple projects and details simultaneously
Find solutions to various problems
Create, compose, and edit written materials
Gather data and compile information
Work productively in a fast paced, stressful environment
Provide support to the dealership in various functions including inbound calls, customer support and appointment coordinating