Automotive Call Center Representative 1
About The Position
As an Automotive Call Center Representative, you will assist the retail auto service team with customer service, suggestive selling, and customer scheduling. Services include qualifying customer needs, product selection and availability, and closing the sale. Provide outstanding customer service on the telephone. Assist retail store customers with questions regarding tires, oil changes, and batteries. Understand retail Tire Desk duties. Assist customers with problem resolution. Scheduling of in-store customer appointments. Perform special order buying duties for retail stores. Be able to create work orders including products and services sold on the telephone. Maintain daily goal assessments to meet individual goals. Demonstrate awareness and compliance with Loss Prevention and safety policies and/or procedures.
Requirements
- 2-3yrs of Customer Service experience, preferably in the automotive industry
- High School Diploma or equivalent
- Strong written & Verbal communication skills
- Basic Microsoft Office skills including Word, Outlook & Excel
- Work independently with minimal supervision
- Use of critical thinking to solve customer issues
Responsibilities
- Provide outstanding customer service on telephone.
- Assist retail store customers with questions regarding tires, oil changes and batteries
- Understand retail Tire Desk duties.
- Assist customers with problem resolution.
- Scheduling of in-store customer appointments.
- Perform special order buying duties for retail stores.
- Be able to create work orders including products and services sold on telephone.
- Maintain daily goal assessments to meet individual goals.
- Demonstrate awareness and compliance with Loss Prevention and safety policies and/or procedures
Benefits
- Medical
- Prescription
- Dental
- Vision
- Short & Long Term Disability
- Life Insurance
- Ancillary Benefits
- Identity Theft Protection
- Pet Insurance
- All major Holidays & Birthday off
- Advanced Leadership Training Programs
- Associate discount on name brands like Carhartt, Under Armour, STIHL, Milwaukee Tool, DeWalt & much more!
- Internal recognition programs
- 401(K) with company match
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
