Automotive Business Development Representative (BDC)/Internet Sales

DARCARS Automotive Group•Mount Kisco, NY

2d•$42,000 - $75,000•Onsite

About The Position

DARCARS BMW of Mount Kisco is looking for an Automotive Business Development Representative (BDC) / Internet Sales to join their team. As an Internet Sales Representative, you will be the digital bridge between the dealership and customers, assisting them in making informed decisions from their homes. Your role involves nurturing inbound prospects through a needs analysis using the DARCARS Approach to Sales, providing dealership and product information, answering questions, and connecting them with an in-store sales manager. You must ensure timely follow-up and provide an exceptional customer experience with every interaction.

Requirements

Sales BDC Experience Required
Excellent written and verbal communication skills
Computer savvy
Strong attention to detail and organizational skills
High energy, positive attitude, and a team-first mentality
Ability to multi-task and manage leads efficiently
Willingness to learn and grow in a fast-paced environment
Availability to work evenings, weekends, and most holidays

Nice To Haves

Previous experience in customer service, sales, or call center environments
Automotive experience a plus, but not necessary – we provide full training!
CRM experience (e.g., DriveCentric, VinSolutions, Elead)

Responsibilities

Pull and manage leads through our CRM
Respond promptly to inquiries via phone, text, chat, or email
Serve as a knowledgeable first point of contact on products, services, and the DARCARS brand
Convert online interest into in-store appointments
Follow communication scripts to maintain consistency and quality
Log all customer interactions in real-time
Build strong working relationships with dealership personnel
Meet or exceed performance goals, including response time and conversion metrics
Learn and train with the manufacturer to become an expert