Automotive Business Development Manager - Sales

Ciocca Management Company Inc • Flemington, NJ

10d • $65,000 - $100,000

About The Position

We have an immediate opening for an energetic, enthusiastic and highly motivated call center professional to join our growing and dynamic team! Are you a career minded individual in search of a workplace to call home? At Ciocca Automotive, you’ll have the opportunity to have a positive impact on our customers and our community while achieving your financial and career goals!

Requirements

• High school diploma or equivalent required
• Prior BDC, automotive, call center, or sales leadership experience preferred
• Strong communication, leadership, and coaching abilities
• Organized, reliable, and capable of managing multiple priorities
• CRM experience (VinSolutions highly preferred)
• Positive attitude and commitment to maintaining a team-focused culture
• Ability to thrive in a performance-driven environment

Responsibilities

• Lead, train, mentor, and motivate the BDR team while running daily huddles to set goals and drive energy.
• Maintain strong product, incentive, and CRM knowledge and coach agents on scripts, rebuttals, call quality, and customer handling.
• Take live TOs to support appointment setting and ensure activity expectations (calls, appointments, follow-up) are consistently met.
• Track and report daily/weekly KPIs, conduct regular call reviews, and provide actionable coaching.
• Collaborate with management to enhance processes and customer experience.
• Complete ROI analysis, maintain reporting, and execute monthly lead follow-up strategies, including end-of-month campaigns.
• Review and verify sold units in the CRM, while also managing and submitting agent commission sheets for payroll and accounting.

Benefits

• PTO and holidays
• 401(K) retirement plan with company matching
• The top insurance program in the industry including medical, dental, prescription and vision
• Advancement within the Ciocca Automotive Family
• Employee discounts: purchases, repair, service, wash

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED