INTERNET CORDIN

Stivers Automotive Group • Montgomery, AL

6d • $55,000 - $80,000 • Onsite

About The Position

Stivers Ford Lincoln of Montgomery is seeking a motivated, competitive, and performance-driven Automotive BDC Team Leader to guide their Business Development Center. This is a hands-on leadership role focused on coaching and developing BDC Representatives, maintaining accountability, monitoring performance, and leading by example. The ideal candidate understands that a successful BDC focuses on creating quality conversations, building rapport, overcoming objections, setting appointments, and driving customers to the dealership.

Requirements

• Competitive and goal-oriented
• Positive and energetic
• Comfortable leading and motivating others
• Comfortable holding employees accountable
• Organized and detail-oriented
• Strong on the phone
• Confident handling customer objections
• Able to coach employees through difficult conversations
• Comfortable having accountability conversations when expectations aren't being met
• Able to identify performance problems and develop solutions
• Comfortable working in a fast-paced dealership environment
• Able to balance customer experience with dealership performance
• Comfortable working with CRM systems and performance reporting
• Focused on results rather than simply completing tasks

Nice To Haves

• Automotive experience
• Automotive BDC experience
• Internet sales experience
• Automotive sales experience
• BDC leadership experience
• Call center leadership experience
• CRM management experience
• Appointment setting experience
• Customer service leadership experience
• Previous leadership experience (or high-performing BDR/automotive salesperson ready for leadership)

Responsibilities

• Coach, develop, and motivate BDC Representatives
• Monitor daily BDR activity and performance
• Review calls, texts, emails, and CRM follow-up for quality
• Conduct call reviews and one-on-one coaching
• Help BDRs improve rapport building and objection handling
• Ensure new leads are responded to quickly and professionally
• Monitor lead response times and follow-up activity
• Identify missed opportunities within the CRM
• Monitor appointment sets, confirmations, shows, and sold customers
• Help improve appointment-setting and show percentages
• Ensure CRM notes are accurate and meaningful
• Make sure follow-up is personalized and relevant to the customer's inquiry
• Assist BDRs with difficult customers and challenging objections
• Help train and onboard new BDC Representatives
• Communicate performance issues and opportunities to BDC management
• Work with the sales team and management to ensure a smooth customer handoff
• Help maintain consistent processes throughout the department
• Keep the team focused on daily, weekly, and monthly goals
• Recognize strong performance while addressing underperformance
• Step in and work leads or phone calls when necessary
• Lead by example and maintain a positive, competitive environment

Benefits

• Competitive compensation based on experience and performance
• Combination of guaranteed/base compensation and performance-based incentives
• Performance incentives based on individual and/or department results

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed