Automotive BDC Director

All American Chevrolet Cadillac•Muncie, IN

11d•Onsite

About The Position

At All American Chevrolet Cadillac, we take pride in doing things differently. We are incredibly excited about our commitment to continuous growth and our strong team culture. We are looking for an inspiring leader who shares our excitement for growth to step in and help elevate our digital operations. We are seeking a dynamic, collaborative Internet Sales and BDC Director to unite our digital lead management and showroom sales teams into a seamless, high-performing revenue engine. Unlike traditional siloed structures, our dealership utilizes a highly integrated BDC-to-Floor Partnership Model. You will lead a dedicated Business Development Center focused entirely on rapid response and booking high-quality showroom appointments. Crucially, you will act as a strategic partner to our floor sales team—working alongside them to elevate their digital follow-up, optimize CRM engagement, and master personalized video outreach. If you are a CRM expert who thrives on coaching teams, building collaborative workflows, and helping salespeople turn digital leads into delivered units, we want you on our leadership team!!

Requirements

3+ years of proven success as a BDC Manager, Internet Sales Director, or Digital Operations Manager in an automotive dealership.
Proficient with major automotive CRMs and vendor technologies, with the ability to leverage reporting to help teams improve.
Strong interpersonal skills with a proven ability to collaborate across departments, motivate salespeople, and build a unified digital culture.
Deep understanding of dealership KPIs (Set Rates, Show Rates, Closing Ratios) and how to coach teams to hit them.

Responsibilities

Oversee the daily operations of the BDC, ensuring the team hits collective targets for Lead-to-Appointment Set and Show rates.
Create user-friendly CRM workflows, multi-channel cadences (phone, text, email), and phone scripts designed to build value and secure appointments.
Conduct daily coaching sessions with BDC agents, reviewing communications to help them overcome objections and maximize contact rates.
Monitor third-party lead providers, website chat tools, and digital marketing alignment to optimize lead quality for the entire store.
Work closely with the floor sales team to ensure digital leads are handled with premium care. Conduct daily CRM reviews to help sales reps stay on track with their follow-up steps.
Champion the dealership’s video walkaround strategy. Coach floor reps on creating engaging, high-quality personalized videos that build trust with digital prospects.
Manage the dealership’s lead distribution process fairly. Work proactively with salespeople who need extra support to get their CRM tasks or video responses back on track, ensuring leads go to the reps best positioned to win.
Partner with Sales Managers to track "un-sold" internet traffic, helping the floor team execute seamless, effective "Be-Back" campaigns.