Automotive BDC Agent

Duncan Ford Lincoln MazdaChristiansburg, VA
5d$30,000 - $60,000

About The Position

Join a well-established Ford & Mazda Dealership in Blacksburg, VA where the Business Development Center (BDC) plays a critical role in driving appointments, customer experience, and dealership growth. If you enjoy talking to people, working towards goals and being rewarded for performance, this is a great opportunity.

Requirements

  • Strong communication and customer service skills.
  • Comfortable on the phone and with computers.
  • Ability to multitask and manage time effectively.
  • Coachable, dependable, and goal-oriented mindset.

Nice To Haves

  • Sales, Call Center, or Automotive Experience is a plus ---- not required.

Responsibilities

  • Handle inbound and outbound calls, text messages, emails and digital leads.
  • Set and Confirm Sales and Service Appointments.
  • Follow-up with customers using proven dealership processes.
  • Provide accurate information on vehicles, incentives and services.
  • Update and manage leads in the CRM.
  • Work Closely with Sales Managers, Advisors and the BDC team to ensure a smooth customer hand-off.

Benefits

  • Health Insurance
  • Empower 401K Plan Options
  • Employee Discounts on Vehicles and Services.
  • Paid Training and Ongoing Coaching
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