Automotive BDC Agent
Duncan Ford Lincoln Mazda•Christiansburg, VA
5d•$30,000 - $60,000
About The Position
Join a well-established Ford & Mazda Dealership in Blacksburg, VA where the Business Development Center (BDC) plays a critical role in driving appointments, customer experience, and dealership growth. If you enjoy talking to people, working towards goals and being rewarded for performance, this is a great opportunity.
Requirements
- Strong communication and customer service skills.
- Comfortable on the phone and with computers.
- Ability to multitask and manage time effectively.
- Coachable, dependable, and goal-oriented mindset.
Nice To Haves
- Sales, Call Center, or Automotive Experience is a plus ---- not required.
Responsibilities
- Handle inbound and outbound calls, text messages, emails and digital leads.
- Set and Confirm Sales and Service Appointments.
- Follow-up with customers using proven dealership processes.
- Provide accurate information on vehicles, incentives and services.
- Update and manage leads in the CRM.
- Work Closely with Sales Managers, Advisors and the BDC team to ensure a smooth customer hand-off.
Benefits
- Health Insurance
- Empower 401K Plan Options
- Employee Discounts on Vehicles and Services.
- Paid Training and Ongoing Coaching
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
