BDC Agent

Gillman Automotive Group • San Antonio, TX

2d

About The Position

BDC Representative – Automotive Service We offer great pay and excellent benefits for experienced BDC Representatives! If you are a natural communicator and a born leader, our dealership needs you. When you join our dealership family, you’ll be asked to manage and execute BDC customer communications (email and telephone) in a manner that aligns with our dealership’s highest standards. We only hire the best. If that’s you, then let’s get the conversation started today!

Requirements

• Successful track record in service department operations, auto dealership business development centers or Internet sales department management
• The ability to manage high call volumes, servise & parts leads and call lists simultaneously
• Overall knowledge of automotive service department operations
• Strong organizational skills and leadership abilities
• Familiarity with dealership CRM and DMS systems
• High school diploma/GED
• Basic computer skills
• Dealership BDC experience
• Must have valid driver license
• Must be eligible to work in the US
• Must pass pre-employment screening to include MVR, drug test, and criminal background check

Nice To Haves

• Experience in training teams and individuals preferred

Responsibilities

• Perform daily BDC department operations
• Run daily/weekly/monthly reports and track results
• Prepare individual “call results reports” for management
• Record and listen to customer calls
• Answer calls directed to the parts and service departments
• Set service appointments
• Interface with other department heads
• Participate in dealership management meetings

Benefits

• Medical/Dental/Vision/Life
• 401(k) with company match
• Paid vacation
• Employee discounts
• Drug Free work environment
• E.O.E

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees