Automotive Assistant Store Manager - Store 156

Monro•Wallingford, CT

About The Position

The Automotive Assistant Store Manager is a full-time, hourly position whose hours are based on business needs. The role is a key holder and serves as manager on duty when the Store Manager is absent or business demand requires it. The Assistant Store Manager helps manage an automotive retail service and repair store, meeting or exceeding service standards and supporting Monro’s performance and profitability goals. The role ensures teammates provide exceptional 5 Star guest service by communicating vehicle issues and proposed solutions effectively and meeting guest expectations for service timing and quality.

Requirements

High school diploma or equivalent.
At least two years of retail experience, or an equivalent combination of education and experience.
Ability to work flexible hours, including days, evenings, weekends, and holidays.
Ability to influence and motivate a team to achieve goals and objectives.
Problem-solving, inventory management, merchandising, and customer service abilities.
Communication skills to communicate effectively with teammates and guests.
Current valid driver’s license and a satisfactory Motor Vehicle Report (MVR).

Nice To Haves

ASE certification and a State Inspection License, where applicable.

Responsibilities

Schedule guest appointments to optimize technician capabilities and complete vehicle services and repairs efficiently and on time.
Support sales goals by informing guests about and recommending tire and service products and promotions.
Address guest needs involving sales, service, complaints, and adjustments.
Build guest relationships to support satisfaction, loyalty, and retention.
Assist technicians in communicating repair and service needs to guests.
Maintain the store in excellent, clean, guest-ready condition in accordance with Monro standards.
Assist with inventory management, including oversight of pulling tires and parts, unloading deliveries, and stocking inventory.
Direct and oversee other technicians and assist with services and repairs as needed.
Help organize workflow so technician skill levels are used efficiently and work is completed effectively and on time in accordance with Monro operating standards.
Follow company policies and procedures, governmental standards, environmental codes, and ANSI/OSHA standards.
Consistently use required safety standards established in training and company policies and procedures.
Perform Store Manager functions as business needs dictate.
Complete other duties as assigned and required by the direct supervisor.
Complete all required Monro training within the provided guidelines and timing.