Automotive Assistant Service Advisor - Paducah
About The Position
Harlan Automotive is seeking a motivated, dependable, customer-focused Assistant Service Advisor to support the Service Advisor and technicians at its Murray and Paducah, Kentucky locations. The role helps keep the shop operating smoothly and customers informed. Harlan Automotive is a family-owned business focused on quality automotive repairs, customer service, and employee growth. Automotive experience is not required for the right candidate, and training is available for someone with the right attitude and work ethic. The position is full-time, Monday through Friday, with no weekends. The company describes its workplace as positive, professional, supportive, and team-oriented, and offers training and professional development and opportunities to advance into a full Service Advisor position.
Requirements
- Excellent customer service and communication skills.
- Strong organizational skills and attention to detail.
- Comfort with computers and willingness to learn new software.
- Ability to multitask in a busy environment.
- Dependability, punctuality, and professionalism.
- Willingness to work as part of a team.
- Positive attitude and willingness to learn.
Nice To Haves
- Basic automotive knowledge; it is helpful but not required.
- Previous customer service, automotive service, or office experience is a plus.
Responsibilities
- Greet customers and provide a friendly, professional experience.
- Answer incoming phone calls and schedule appointments.
- Assist with customer check-ins and vehicle repair orders.
- Help communicate vehicle inspection results and repair recommendations to customers.
- Keep customers updated on the status of their vehicles.
- Assist with repair estimates, parts coordination, and repair scheduling.
- Coordinate communication between Service Advisors and technicians.
- Maintain accurate customer and vehicle information in the shop management system.
- Assist with customer checkouts, invoices, and payments.
- Support the Service Advisor with daily operations and administrative tasks.
Benefits
- Paid vacation.
- Opportunities for training and professional development.
- 401(k) retirement plan with company matching, subject to eligibility.
- AFLAC supplemental insurance options.
- Supportive, team-oriented work environment.
- Opportunities for advancement into a full Service Advisor position.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
