Automotive Assistant Manager

Grease Monkey Bloomington•Bloomington, IN

2d•Onsite

About The Position

The Assistant Manager is responsible for performing all Center Manager functions in the Manager’s absence and generally acting as “second-in-command” at the center. The Assistant Manager is responsible for the successful operation of a Grease Monkey center using customer and employee relations skills, business management techniques, and sound judgment.

Requirements

Business Management, Employee Relations, Customer Service, Intermediate Computing skills
Basic literacy (ready, writing, math skills); Verbal communication skills
Ability and licensed to operate motor vehicles
Ability to properly use mechanical hand tools

Responsibilities

Welcome customers immediately in a professional manner.
Grease Monkey services and pricing during the Welcome, Wait/Show and Departure.
Present air filter, cabin air filter, breather, and radiator cap if applicable, for customer inspection.
Maintain communications with waiting customers, keep them informed of wait times, and answer questions.
Ensure a comfortable, clean, and safe atmosphere for customers.
Review Service Order Ticket, including the Warranty and Free Top-Off Programs on the back, thoroughly with customers at check-out, explain services performed, purpose of static sticker and reminder card.
Remind departing customers to submit feedback about their visit.
Thank all departing customers and remind them to return.
Resolve customer complaints and damage claims.
Ensure proper execution of all activities in the service bays
Print and monitor daily, weekly, and monthly sales and inventory reports
Maintain POS computer software and hardware (backups, upgrades, routine maintenance)
Make daily bank deposit(s)
Perform daily close-out procedure
Ensure cleanliness and appeal of entire site
Maintain safe working environment