Automotive Assistant Manager

AAA Mid-Atlantic•Mount Laurel, NJ

11d•$56,422 - $79,192•Onsite

About The Position

This position is responsible for overseeing all Service Department functions and activities at the Car Care Center, ensuring the effective operation of the store. This role involves engaging in the sale of automotive parts, mechanical and maintenance services, tires, and batteries, while also managing the performance, production, quality, and professional development of Service Advisors and sales associates in alignment with AAA’s standards. This role is tasked with positively influencing customer satisfaction and profitability through the delivery of high-quality, timely service and ensuring strict adherence to AAA Car Care policies and procedures.

Requirements

High school degree or equivalent required. A combination of education and experience may be considered in lieu of a degree.
Minimum of 4 years of experience in the automotive repair industry required.
Must possess and maintain a valid operator’s license.
Satisfactory pre-and post-employment screening results.
Effective organizational and analytical skills.
Effective written and oral communication skills.
Ability to effectively interaction with others.
Advanced knowledge of PC-based automotive computer equipment and software applications.
Demonstrated ability to respond to customer inquiries and refer customers to the associates who can best assist them with Car Care, Travel, Insurance, Membership, Discounts, Financial Services, and other Retail products.
Ability to adjust work schedule and priorities to meet business needs.

Nice To Haves

Automotive Service Excellence (ASE) certification preferred.

Responsibilities

Supervises and mentors Repair Technicians, ensuring appropriate work assignments based on skill levels.
Assists in the hiring, evaluation, training, and development of Repair Technicians and Service Advisors.
Provides leadership by exercising firm, fair, and consistent management of all associates.
Verifies that all repairs and maintenance on vehicles are completed accurately and professionally, following manufacturer guidelines and industry practices.
Re-test repaired systems and road test vehicles as needed.
Manages communication between the Car Care Center and customers, ensuring timely updates and accuracy of repair permissions, agreements, and expectations.
Assists Service Advisors and Sales Associates in explaining repair recommendations to customers and obtaining approval for necessary repairs.
Organizes work to maximize efficiency in vehicle movement, parts procurement, and overall job functions.
Responsible for store operations and sales in the absence of the Manager, including creating estimates and work orders and assisting at the sales counter.
Opens and closes the Car Care store, ensuring proper scheduling and management.
Ensures continuous implementation of Car Care policies and procedures, including compliance with OSHA, M.A.P., State, and Hazmat regulations.
Oversees a clean, well-organized work area and ensures proper maintenance of tools and equipment, including evaluating new equipment and following safety protocols.
Accurately completes paperwork including repair information on work orders and state/emission inspection details.
Reviews repair orders with Service Advisors and customers to ensure all requested repairs are completed.
Monitors workflow and communicates with Service Advisors and Sales Associates regarding wait times and productivity.
Maintains specific awareness of automotive products and general awareness of ACA’s offerings to enhance customer experiences and drive repeat business.
Attends automotive meetings and seminars as recommended by management.