Automotive Assistant Manager
About The Position
Accelerate Your Career with AAA Club Alliance Are you a proven leader with a passion for driving performance and delivering exceptional results? Take the next step in your career with AAA Club Alliance as an Automotive Repair Assistant Manager. In this key leadership role, you’ll support daily shop operations, mentor and develop technician talent, and ensure every customer leaves with confidence. Your ability to balance hands-on automotive expertise with strong business acumen will help drive efficiency, elevate team performance, and maintain the highest standards of service. Join a state-of-the-art facility where you’ll work alongside a collaborative team, leverage advanced technology, and grow your career with an organization committed to your success.
Requirements
- High school degree or equivalent required. A combination of education and experience may be considered in lieu of a degree.
- Minimum of 4 years of experience in the automotive repair industry required.
- Must possess and maintain a valid operator’s license.
- Satisfactory pre-and post-employment screening results.
- Effective organizational and analytical skills.
- Effective written and oral communication skills.
- Ability to effectively interaction with others.
- Advanced knowledge of PC-based automotive computer equipment and software applications.
- Demonstrated ability to respond to customer inquiries and refer customers to the associates who can best assist them with Car Care, Travel, Insurance, Membership, Discounts, Financial Services, and other Retail products.
- Ability to adjust work schedule and priorities to meet business needs.
Nice To Haves
- Automotive Service Excellence (ASE) certification preferred.
Responsibilities
- Supervises and mentors Repair Technicians, ensuring appropriate work assignments based on skill levels.
- Assists in the hiring, evaluation, training, and development of Repair Technicians and Service Advisors.
- Provides leadership by exercising firm, fair, and consistent management of all associates.
- Verifies that all repairs and maintenance on vehicles are completed accurately and professionally, following manufacturer guidelines and industry practices.
- Re-test repaired systems and road test vehicles as needed.
- Manages communication between the Car Care Center and customers, ensuring timely updates and accuracy of repair permissions, agreements, and expectations.
- Assists Service Advisors and Sales Associates in explaining repair recommendations to customers and obtaining approval for necessary repairs.
- Organizes work to maximize efficiency in vehicle movement, parts procurement, and overall job functions.
- Responsible for store operations and sales in the absence of the Manager, including creating estimates and work orders and assisting at the sales counter.
- Opens and closes the Car Care store, ensuring proper scheduling and management.
- Ensures continuous implementation of Car Care policies and procedures, including compliance with OSHA, M.A.P., State, and Hazmat regulations.
- Oversees a clean, well-organized work area and ensures proper maintenance of tools and equipment, including evaluating new equipment and following safety protocols.
- Accurately completes paperwork including repair information on work orders and state/emission inspection details.
- Reviews repair orders with Service Advisors and customers to ensure all requested repairs are completed.
- Monitors workflow and communicates with Service Advisors and Sales Associates regarding wait times and productivity.
- Maintains specific awareness of automotive products and general awareness of ACA’s offerings to enhance customer experiences and drive repeat business.
- Attends automotive meetings and seminars as recommended by management.
Benefits
- Competitive Pay: $53,848 – $75,593/year.
- Monthly incentive pay based upon store sales and overall performance.
- Ongoing training, development, and career growth opportunities across AAA’s Car Care network.
- Medical, Dental, and Vision plan options
- Up to 2 weeks Paid parental leave
- 401k plan with company match up to 7%
- 2+ weeks of PTO within your first year
- Paid company holidays
- Company provided volunteer opportunities + 1 volunteer day per year
- Free AAA Membership
- Continual learning reimbursement up to $5,250 per year
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
