Automotive Appraisal Advisor

PAG Direct•Richmond Hill, ON

7d•CA$41,600 - CA$50,000•Onsite

About The Position

Richmond Hill Toyota is seeking an Automotive Appraisal Advisor to join our Service Drive Exchange Program. This role works directly within the Service Drive, engaging existing service customers through a structured, no-pressure vehicle exchange process. The Automotive Appraisal Advisor provides complimentary vehicle appraisals, identifies equity and upgrade opportunities, and presents options while customers are already in for service. This is not a traditional sales role. It is a process-driven customer retention position focused on relationship-building, data-driven insights, and compliant, consultative conversations—without high-pressure selling. The Automotive Appraisal Advisor is a member of our Loyalty Team, reporting into the Used Vehicle Department, and plays a key role in retaining customers, increasing trade volume, and supporting used vehicle acquisition. This role is designed to be non-disruptive to Service operations, protecting Customer Experience, Service Productivity, and Dealership Reputation.

Requirements

Valid OMVIC Salesperson License (required)
Valid Driver’s License
Strong communication, follow-up, and organizational skills
Comfort using CRM, DMS, and appraisal tools
Professional, consultative demeanor
Ability to work seamlessly within Service and Sales operations

Nice To Haves

Dealership experience (sales, appraisals, or renewals preferred)

Responsibilities

Review daily service appointments to identify high-potential exchange opportunities
Conduct complimentary vehicle appraisals during service visits
Present low-pressure, payment-based exchange options
Coordinate and book appointments with Sales Management
Maintain accurate CRM and appraisal documentation
Collaborate closely with Service Advisors and Sales Managers
Ensure full OMVIC compliance at all times