Automotive Appointment Setter (Bi-Lingual English/Spanish Preferred)

Healey Brothers•Goshen, NY

43d•Onsite

About The Position

Healey Brothers is currently hiring a call center representative in our corporate office centralized Business Development Center. This employee's key role will consist of answering incoming calls in our centralized business development center and setting sales and service appointments for customers, providing a word class experience to all our customers. This position is a Full Time and Hourly position. It sits on site at our Healey Brothers Inc Corporate Office in Goshen, NY. The schedule for this position is a daytime 8-hour shift. Compensation will reflect the ideal candidate's experience.

Requirements

At least 1 year of corporate/business experience handling high volume calls
Possess time management skills and be able to work independently
Valid driver's license and a good driving record
Must have the ability to pass background check

Nice To Haves

Bi-Lingual English/Spanish Preferred
1+ years of experience of corporate/business experience handling phone calls preferred
Dealership BDC experience preferred
Confident, pleasant and professional phone voice
Experience in the automotive industry is a plus
Dealership experience is a plus

Responsibilities

Answer all incoming phone calls according to a proven, pre-set script, and schedule a service appointment
Confirms next day scheduled appointments booked 48+ hours ago
Contacts customers to re-schedule “no-show" customer appointments
Contacts customers regarding special order parts, incomplete recalls, complimentary services, next service
Follows up with customers via telephone, email and mailings after service regarding their satisfaction
Strives to resolve issues between customers and dealership
Works closely with department managers to ensure customer satisfaction
Maintains CSI at or above company standards
Purify and update customer changes in database
Respond to customer website requests (internet inquiries)
Contacts internet clients via e-mail and phone to schedule a service appointment
Generate appointments and quotes by means of proactive outbound prospecting and lead activity management to qualify and market to potential customers
Set appointments
Listen and be attentive to customer needs and priorities to provide appropriate suggestions and guidance on our vehicle offerings
Provide superior customer service and achieve highest degree of customer satisfaction
Work in close partnership with sales consultants to provide qualified leads and detailed information on customer requirements
Meet specified monthly targets and goals
Direct customers to product information resources, including those available on the internet
Check email frequently and respond to inquiries immediately
Deliver inquiries/messages intended for other sales personnel and departments promptly
Contribute to the overall success of the dealership by working with all customers, teams and departments collaboratively and professionally with a positive, roll-up your sleeves attitude