Automotive Administrative Assistant

Dreamville Staffing • Lumberton, NC

1d • Onsite

About The Position

This is a direct hire position with hourly and commission based pay. The role requires a flexible schedule including days, evenings, and some Saturdays. The ideal candidate will be competitive and sales driven, and must possess a valid driver's license.

Requirements

• Must be able to work a flexible schedule including days, evenings, and some Saturdays.
• Must be competitive and sales driven.
• Must have a valid driver's license.
• Strong verbal and written communication skills, with the ability to follow scripts while maintaining a friendly, professional demeanor.
• Competence in using CRM software, computers, and internet tools.
• A focus on meeting specific quotas for appointments booked and kept.
• Previous customer service or sales experience is highly preferred.

Responsibilities

• Answer incoming phone calls, website requests, and emails promptly, and make outbound calls to follow up on leads and inquiries.
• Schedule sales appointments for the showroom and service appointments for the service department, aiming to increase customer service satisfaction.
• Log all customer interactions, update data, and ensure all customer information is accurate in the Dealer Management System (DMS).
• Follow up with "no-show" customers and maintain contact with customers to ensure satisfaction.
• Maintain in-depth knowledge of current inventory, dealership promotions, and vehicle features.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed