Automotive Acquisition Specialist

Sheehy Lexus of Annapolis•Arnold, MD

11d•Onsite

About The Position

Sheehy Lexus of Annapolis is seeking an Acquisition Specialist to join their team. In this role, you will focus on acquiring pre-owned vehicles directly from customers, helping to streamline and simplify the process for both the dealership and the seller. You’ll manage vehicle acquisitions through a variety of lead sources, leveraging our data mining tools to identify opportunities and collaborating closely with sales managers to achieve profit goals and maintain high levels of customer satisfaction. We’re looking for someone with a passion for delivering exceptional customer service. Automotive sales experience is not required—if you have a strong customer service background and experience in business development or lead generation, this could be the perfect fit. Join a fun, fast-paced environment where your contributions make a real impact and help drive customer loyalty.

Requirements

Ability to learn data mining tools and software (eLeads experience a plus!)
Strong customer service, organizational, relationship-building, and time management skills
Excellent verbal and written communication skills
Outgoing personality with expertise in developing relationships
Driven, competitive, and willing to work in a team environment
Must be authorized to work in the USA with a valid, clean, and non-suspended driver's license
Able to pass a pre-employment background screening, Motor Vehicle Record check, and drug screen

Nice To Haves

Sales experience or experience in customer service, such as retail, restaurant, call center setting, etc., is preferred but not required (sales training provided)

Responsibilities

Leverage the existing customer database using data mining tools such as Automotive Mastermind, vAuto Reports, and referrals from sales and service teams to identify opportunities for vehicle upgrades and acquisitions. Use friendly, no-pressure sales techniques that are focused on keeping our Sheehy customers in the right vehicle for their needs and budget.
Maintain daily communication with current and potential customers through phone calls, emails, and in-person interactions. Proactively schedule vehicle appraisals, clearly explain the process, and ensure consistent, timely follow-up.
Collaborate with the Used Car Manager to identify current vehicle needs and align acquisition efforts with inventory goals.
Manage vehicle sale inquiries by accurately entering customer and vehicle data into appraisal platforms such as AccuTrade and vAuto. Run CARFAX reports, review vehicle history and service records, confirm completed inspections, and ensure appraisal details reflect the actual condition of the vehicle. Work with service advisor when necessary to determine work needed. Assist with pricing and finalizing appraisals.
Participate in management meetings to review objectives, planned activities, performance metrics, and continuous improvement strategies.
Deliver exceptional customer service with a professional, outgoing, and friendly demeanor. Demonstrate strong attention to detail and follow-through during the acquisition process, including handling all purchase paperwork and ensuring timely resolution of any post-sale payments to maintain customer satisfaction.