Automotive Acquisition Specialist

Sheehy Hyundai of Waldorf•Waldorf, MD

32d•Onsite

About The Position

Sheehy Hyundai of Waldorf is seeking an Acquisition Specialist to join their team. In this role, the individual will focus on acquiring pre-owned vehicles directly from customers, streamlining the process for both the dealership and the seller. The Acquisition Specialist will leverage a variety of lead sources and data mining tools to identify acquisition opportunities, while collaborating closely with sales managers to achieve profit goals and maintain high levels of customer satisfaction. The ideal candidate will have a passion for delivering exceptional customer service. Automotive sales experience is not required; individuals with a strong background in customer service, business development, or lead generation are encouraged to apply. This position offers a fun, fast-paced environment where contributions make a real impact and help drive customer loyalty.

Requirements

Sales or customer service experience (retail, restaurant, call center, etc.) preferred but not required—sales training provided
Ability to learn and use data mining tools (eLeads experience a plus)
Strong customer service, organizational, and relationship-building skills
Excellent verbal and written communication abilities
Outgoing personality with the ability to develop lasting relationships
Driven, competitive, and collaborative team player
Authorized to work in the U.S.
Valid, clean, non-suspended driver’s license
Ability to pass a pre-employment background check, Motor Vehicle Record (MVR) check, and drug screen

Nice To Haves

eLeads experience

Responsibilities

Leverage data mining tools (Automotive Mastermind, vAuto Reports, referrals from sales and service teams) to identify upgrade and acquisition opportunities
Maintain consistent customer communication through calls, emails, and in-person interactions; schedule appraisals and ensure timely follow-up
Collaborate with the Used Car Manager to align acquisition efforts with inventory needs
Manage vehicle sale inquiries by entering data into appraisal platforms (AccuTrade, vAuto), reviewing CARFAX and service records, confirming inspections, and ensuring appraisal accuracy
Assist with pricing and finalizing appraisals
Participate in management meetings to review objectives, performance metrics, and improvement strategies
Deliver exceptional customer service with professionalism and attention to detail throughout the acquisition process, including handling purchase paperwork and resolving post-sale payments promptly