Automotive Accessory Adviser

City Kia Of Orlando•Orlando, FL

9d•Onsite

About The Position

The City Kia Team is Growing!! again. City Kia is seeking an Aftermarket service writer. This position sells Automotive Accessories. In this exciting role, you will have the opportunity to sell Automotive Aftermarket Products to every customer buying a car from our dealership or servicing there car at our dealership. This is a great opportunity for someone who likes to communicate with people and help them customize their vehicles.

Requirements

CDK experience is a must
Superior communication and customer service skills
Scheduling and coordinating the timely installation of aftermarket products on the customer’s vehicle.
Enthusiasm, strong communication skills, positive attitude, ambition, work ethic, professional conduct, high integrity and dedication to process improvement
Professional appearance required
Valid driver’s license
Must be able to work in a fast-paced environment

Nice To Haves

Automotive sales experience a plus
Automotive aftermarket sales a plus
Bilingual is a plus

Responsibilities

Offer services and accessories to customers and provide them with an explanation of aftermarket products and a complete explanation of manufacturer and dealership service procedures and policies
Create and maintain excellent relationships with our customers.
Resolve customer issues quickly and escalate to senior management as necessary.
Maintain strong knowledge of all aftermarket products available to consumers for each of our vehicle models.
Train and provide the sales team with information on available aftermarket opportunities offered by the dealership.
Responsible for Customer Service follow up and appointments
Work with our Department Manager to ensure individual, and department sales goals are met
Strong organizational and scheduling ability to assure the work is completed on time for the customer.
Explain performance of the chosen accessory and its benefits to customers.