Automotive Accessories Manager - Ford Dealership

Tenvoorde Ford•Saint Cloud, MN

15h•Onsite

About The Position

The Tenvoorde Family is seeking an amazing Accessories Manager. Have you been told you’re “outgoing, energetic, a positive person, reliable and great with people”? Are you looking for a job or career that offers stability, growth opportunity and a better work-life mix? If so, we are looking for someone just like you! Due to the growth of our company and the need to better serve our customers we are looking for you!

Requirements

Must be a “team player”
Must be reliable, many employees in the dealership depend on the accessories manager.
Exceptional ability to learn and grow
Amazing work ethic
Detail oriented
Must be a self-starter and independently motivated
Outstanding ability to work with a team and take direction
Ability and willingness to adopt modern technology
Strong written and verbal communication skills
Proficiency in use of basic computer and phone systems
Ability to bend, move, lift and physically perform duties in the scope of this position.

Responsibilities

Build and maintain collaborative partnerships with Sales, Service, Parts and Commercial sales departments to fulfill the mission, vision and strategic plan of the organization.
Work with Parts Manager to manage accessory inventory.
Manage lost orders, late arrivals, technician concerns and warranty issues.
Manage the accessory sales function, scheduling of installations, working with advisors and customers to ensure a smooth customer experience during the process.
Greets and interviews every customer at time of sale for add on accessory opportunities. Any customers that get missed in the process are contacted via phone, text or email after the sale.
Review leads and contribute expertise to converting leads into sales.
Participate in the strategic marketing and advertising promotions efforts to source leads.
Manage CRM to retain customers and seek prospective sales.
Set sales goals, track progress and lead the achievement of those quotas.
Forecast sales for upcoming months and quarters and compile the necessary reports for dealership management to review.
Assist sales process to answer customer questions and issues when required.
Work with service advisors to assist with installation or sales questions.
Review email and other outgoing correspondence, create accessories area of website.
Monitor competitive environment to ensure price and quality outcomes.
Troubleshoot problems and concerns from staff and customers.
Attend trade shows and relevant events to build knowledge and network.
Keep two active pre-built “Accessory Vehicles” in the new vehicle inventory.
Be an active participant in sales meetings.
Engage with staff with ideas, marketing plans, specials, reward sales with recognition or spiffs.
All other duties as needed not noted above.