Automobile Claims Adjuster

iA Financial Group•Quebec, QC

3d•Hybrid

About The Position

Build the future with us Are you driven by customer service and eager to contribute to the mission of a company that aims to help its clients feel confident and secure about their future? As an Automobile Claims Adjuster, you will play a key role in supporting policyholders throughout all stages of their claims process. This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation. The Assistance and Claims Vice Presidency is recognized for the priority it places on customer satisfaction and the continuous improvement of its processes. On the front lines, you will contribute directly to delivering a claims experience that is human, thorough, and positive. The Assistance and Claims team, bringing together Prysm and iAAH, is currently looking for candidates to join its team of automobile claims experts.

Requirements

Empathy, kindness, patience, and excellent customer service skills, combined with a positive attitude and strong open-mindedness.
Ability to work effectively as part of a team, demonstrating collaboration, respect, and professionalism.
Ability to manage stress and priorities while maintaining a structured approach in a high-volume environment.
Analytical skills and sound judgment, enabling them to understand situations, assess information, and make appropriate decisions.
Relevant education, such as a high school diploma with a minimum of 3 years of work experience, a completed college diploma, or a university degree.
Advanced level of French proficiency is required, as the role involves handling calls, emails, and regular communications in French with clients and internal colleagues.

Nice To Haves

Holding an AMF claims adjuster license is considered an asset.

Responsibilities

Respond to incoming calls related to new claims and follow-ups on existing files, representing approximately 50% of daily work time in a call center environment.
Analyze, process, and follow up on automobile claims files, including managing received documents, evaluating information, and taking required actions.
Make outbound calls to policyholders and involved parties to obtain, validate, or clarify the information required to process claims.
Collaborate closely within a processing team of approximately 15 experts responsible for a shared pool of files, contributing to task completion during dedicated periods.
Actively participate in handling calls for all teams during scheduled periods to ensure consistent and efficient service delivery to all clients.