Automation Technician - OTSS

OKUMA AMERICA CORPORATION•Charlotte, NC

1d•Onsite

About The Position

The Automation Technician is responsible for the installation, troubleshooting, repair, and support of Okuma CNC machines that include automation systems, and integrated manufacturing solutions. This role serves as a technical expert supporting customers, distributors, and internal teams through on site service, remote diagnostics, and technical documentation. The position combines advanced mechanical, electrical, CNC, and automation expertise with customer focused service and training. The identification of Essential Job Functions does not display an exhaustive list of all duties that may be כאשר assigned to this position, nor does it restrict the related work that may be assigned to this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Associate degree in Mechanical Engineering Technology, Electronics, Automation, or equivalent experience
5 to 7+ years of experience in CNC machine tools, automation, or advanced manufacturing environments
Strong background in: CNC controls, servo systems, PLCs, and automation
Strong background in: Mechanical systems, alignment, hydraulics, and pneumatics
Advanced troubleshooting of CNC machines and automation systems
Proficient use of precision measuring and diagnostic equipment
Ability to read mechanical drawings, electrical schematics, and CAD/CAM files
Strong understanding of machine tool theory and manufacturing processes
Familiarity with ISO, OSHA, ANSI, and robot safety standards
Strong analytical and problem solving skills
Excellent verbal and written communication skills
Ability to work independently or collaboratively in fast paced environments
Customer focused mindset with strong professional presence
Ability to lift, push, or pull up to 70 pounds
Ability to stand, walk, reach, stoop, and crouch regularly
Frequent travel to customer sites with varying environmental conditions
Valid driver’s license with insurable driving record
Maintain required safety certifications
Ability to travel 50% (domestic and occasional international)

Nice To Haves

Okuma product experience strongly preferred
Robotics and factory automation experience preferred
Occasional office based work

Responsibilities

Provide on site installation, troubleshooting, and repair support for CNC machines including automation systems, and peripheral automation related equipment
Diagnose complex mechanical, electrical, control, software, and automation issues
Perform retrofits, design improvements, and system upgrades at customer sites
Support automation systems including but not limited to robotics, material handling, and integrated cells
Use precision diagnostic and measurement tools to verify machine accuracy and performance
Provide advanced technical support to distributors and customers via phone, CRM, and remote tools
Serve as an escalation resource for issues exceeding distributor capability
Assist in identifying root cause and corrective action for recurring or complex problems
Develop and deliver technical training for Okuma personnel, distributors, and end users
Create and maintain technical documentation, service manuals, bulletins, and knowledge base articles
Produce clear technical guidance to strengthen distributor self service capabilities
Document service activities through detailed trip reports and service records
Communicate status, findings, and recommendations to customers, distributors, and management
Review warranty claims and provide technical input as required
Maintain compliance with company policies, safety procedures, and OSHA requirements
Participate in after hours or rotational support as required
Perform additional duties and contribute to continuous improvement initiatives