Automation Team Analyst

LTS

4d•$100,000 - $120,000•Remote

About The Position

LTS is seeking a detail-oriented and collaborative Automation Team Analyst to support the OMEGA program by identifying, analyzing, and documenting operational processes that can be improved or automated to enhance efficiency, consistency, and scalability across the program. Working under the direction of the Automation and AI Enablement Lead, in coordination with the Automation Engineer and Technology and Innovation Team, the Process Automation Analyst evaluates workflows across the COEs and program operations to identify automation opportunities in areas such as documentation management, release readiness, architecture governance, incident reporting, platform operations, and sustainment transitions. The role is responsible for developing reusable AI prompts, automation use cases, workflow templates, and prompt usage guidance that enable OMEGA teams to automate recurring operational activities.

Requirements

Bachelor’s degree in Business Administration, Information Technology, Healthcare Administration, or related discipline
5+ years of experience as a Process Automation Engineer supporting enterprise IT or healthcare modernization programs
Candidate must be a U.S. Citizen or Permanent Resident with the ability to obtain a Public Trust
Experience gathering and documenting business and functional requirements for complex systems and application
Strong understanding of Agile methodologies and requirements management processes
Experience facilitating stakeholder discussions and translating business needs into technical solutions
Strong analytical, organizational, and problem-solving skills
Excellent written and verbal communication skills
Experience using collaboration and project management tools such as Jira, Confluence, Azure DevOps, Microsoft Visio, or similar platforms

Nice To Haves

Experience supporting VA healthcare systems
Experience supporting healthcare workflows, clinical operations, or enterprise healthcare systems
Familiarity with software development lifecycle (SDLC), DevSecOps, and cloud modernization environments
Experience supporting federal government programs and regulated environments

Responsibilities

Perform Discovery and Workflow Analysis to include the following responsibilities: Assess existing workflows and identify manual, repetitive, and high-friction activities suitable for automation. Create Process maps and workflow analyses. Draft current-state and future-state workflow documentation. Prioritize automation use case inventory.
Perform Documentation and Process Automation Analysis: Review program documentation, governance materials, process guidance, and operational artifacts to identify opportunities for summarization, standardization, and automation. Document gap analysis summaries. Recommend automation use cases for documentation automation. Prepare Workflow decision trees and business rules.
Provide Release Management and Governance Automation Support: Support the identification of automation opportunities related to release readiness, deployment risk review, architectural review preparation, and governance workflows. Provide Release and governance workflow assessments. Prepare Automation requirements for risk review and readiness analysis. Provide decision support criteria for governance checks.
Perform RCA and Incident Workflow Analysis: Analyze incident response and root cause analysis workflows to identify opportunities for automation of summaries, draft artifacts, and operational reporting. Prepare RCA workflow and artifact analysis. Document incident reporting automation requirements. Provide recommendations for standardized RCA support processes.
Perform Automation Prompt Development: Develop reusable AI prompts that enable automation of recurring operational tasks across the program. Prompt templates for operational workflows. Prompt documentation and usage guidance. Contributions to the centralized prompt library. Role-specific prompt packs for COEs and operational teams.
Draft Automation Requirements Development: Document business rules, requirements, and acceptance criteria for automation solutions implemented by the team. Review all team SOPs and inject common workflows to advise prioritization of automations. Ensure requirements and solutions align with VA policies, operational needs, and federal compliance standards.