AUTOMATION SYSTEMS SUPPORT ENGINEER

United States Cold Storage, Inc.•Camden, NJ

About The Position

US COLD OWNS AND OPERATES ONE OF THE MOST COMPLEX TEMPERATURE-CONTROLLED LOGISTICS NETWORKS IN NORTH AMERICA. EVERY DAY, OUR SYSTEMS COORDINATE THE STORAGE AND MOVEMENT OF FOOD AT NATIONAL SCALE ACROSS A NETWORK OF STATE-OF-THE-ART DISTRIBUTION CENTERS, INCLUDING MULTIPLE HIGHLY AUTOMATED WAREHOUSE FACILITIES. WE CONTINUE TO ADVANCE OUR CORE WAREHOUSE AND LOGISTICS PLATFORMS. OUR CURRENT FOCUS IS ON MODULAR, EVENT-DRIVEN, API-FIRST AND CLOUD ARCHITECTURES. WE CONTINUE TO ENHANCE RELIABILITY AND ACCELERATE ENGINEERING PRODUCTIVITY BY STRENGTHENING OUR SRE AND AI PRACTICES. THIS IS A LARGE INVESTMENT IN INNOVATION TO CONTINUE TO DRIVE OPERATIONAL EXCELLENCE AT OUR FACILITIES. IF YOU WANT TO BUILD DURABLE SYSTEMS THAT OPERATE IN THE PHYSICAL WORLD AT SCALE, THIS IS THAT OPPORTUNITY. THE ROLE THE AUTOMATION SYSTEMS SUPPORT ENGINEER IS RESPONSIBLE FOR THE STABILITY, RELIABILITY, AND PERFORMANCE OF THE WINDOWS SERVER ENVIRONMENTS THAT POWER US COLD’S AUTOMATED FACILITIES. THIS ROLE FOCUSES ON THE SERVER, APPLICATION, AND DATABASE LAYERS THAT DRIVE CRANES, CONVEYORS, AGVS, AND OTHER AUTOMATION PLATFORMS. YOU WILL NOT PROGRAM PLCS — BUT YOU WILL OWN THE SYSTEMS THOSE PLC‑DRIVEN MACHINES DEPEND ON. YOU ARE THE LAST LINE OF DEFENSE BETWEEN INFRASTRUCTURE FAILURE AND FACILITY DOWNTIME.

Requirements

STRONG HANDS‑ON EXPERIENCE WITH WINDOWS SERVER ADMINISTRATION AND TROUBLESHOOTING
PRACTICAL SQL SERVER ADMINISTRATION SKILLS (BACKUPS, RESTORES, CONNECTIVITY, HEALTH MONITORING)
EXPERIENCE SUPPORTING PRODUCTION‑CRITICAL SYSTEMS WHERE UPTIME MATTERS
WORKING KNOWLEDGE OF VIRTUALIZATION AND CLOUD‑HOSTED SERVER ENVIRONMENTS
FOUNDATIONAL NETWORKING KNOWLEDGE SUFFICIENT TO DIAGNOSE CONNECTIVITY AND FIREWALL ISSUES
ABILITY TO REASON ABOUT SYSTEM DEPENDENCIES AND FAILURE MODES ACROSS SOFTWARE AND MACHINES
CALM, STRUCTURED APPROACH TO INCIDENT RESPONSE IN HIGH‑IMPACT ENVIRONMENTS

Nice To Haves

EXPERIENCE SUPPORTING WAREHOUSE AUTOMATION PLATFORMS OR INDUSTRIAL SYSTEMS
FAMILIARITY WITH WMS/WCS/WES PLATFORMS AND THEIR SERVER‑SIDE COMPONENTS
BACKGROUND IN LOGISTICS, WAREHOUSING, OR HIGH‑THROUGHPUT OPERATIONAL ENVIRONMENTS
EXPOSURE TO PLC‑DRIVEN MACHINERY AT A CONCEPTUAL LEVEL
EXPERIENCE PARTICIPATING IN INCIDENT RECOVERY FOR PRODUCTION‑CRITICAL SYSTEMS

Responsibilities

HEALTH AND LIFECYCLE MANAGEMENT OF WINDOWS SERVER ENVIRONMENTS (2016/2019/2022) SUPPORTING AUTOMATION PLATFORMS
STRUCTURED STARTUP AND SHUTDOWN PROCEDURES FOR AUTOMATION‑RELATED SERVICES, WITH CLEAR UNDERSTANDING OF DEPENDENCIES
SYSTEM DIAGRAMS AND DOCUMENTATION THAT EXPLAIN HOW SERVERS, APPLICATIONS, AND DATABASES INTERACT WITH PHYSICAL EQUIPMENT
OS PATCHING AND SECURITY UPDATES EXECUTED DURING MAINTENANCE WINDOWS WITH ZERO UNEXPECTED OPERATIONAL IMPACT
MONITORING AND TUNING OF SERVER PERFORMANCE (CPU, MEMORY, DISK I/O) TO PREVENT AUTOMATION SLOWDOWNS
ADMINISTRATION OF MICROSOFT SQL SERVER SUPPORTING AUTOMATION APPLICATIONS, INCLUDING BACKUPS AND INTEGRITY CHECKS
SUPPORT AND MAINTENANCE OF VENDOR‑PROVIDED AUTOMATION APPLICATIONS AND OS‑LEVEL INTEGRATIONS
DIAGNOSIS AND RECOVERY OF SERVER‑SIDE FAILURES THAT INTERRUPT AUTOMATION OPERATIONS
OWNERSHIP OF SYSTEM RECOVERY DURING OUTAGES TO RESTORE SAFE AND STABLE FACILITY OPERATION

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