Automation Systems Specialist

Internal Revenue Service • Andover, MA

7d • Onsite

About The Position

The Automation Systems Specialist supports operational activities for SBSE Campus Collection. The specialist works with management and users to determine information and data needs, coordinating with Information Technology (IT) or headquarters when additional information, technical assistance, scheduling, or systemic resolution is needed. The role provides daily support for user-reported problems, including identifying hardware and software issues, escalating out-of-scope problems to the IT help desk, and ensuring issues are resolved.

The position also provides technical support for multimedia equipment, laptops, and peripherals used at workstations, in meeting rooms and training environments, and for onsite visitors. Duties include troubleshooting, deploying, configuring, and replacing equipment; coordinating with IT on hardware replacements and shared laptop configuration; serving as the area's Functional Security Coordinator; and submitting user security-access requests. The specialist identifies recurring system errors and barriers, helps develop basic and refresher training, and provides training to employees.

The position is listed at GS-05, GS-07, and GS-09 qualification levels. It is a day-shift position, with the actual tour of duty determined at selection. Alternative work schedules and staggered hours may be available. The vacancy lists locations in Andover, Massachusetts; Detroit, Michigan; Cheektowaga, New York; and Holtsville, New York.

Requirements

• For GS-05, meet the stated general-experience requirement of three years of general experience, including one year at a level equivalent to GS-04; alternatively, qualify through a bachelor's degree or higher, or a combination of education and experience.
• For GS-05, have experience with organizational objectives and policies for functional programs, operations, and processes; analytical and information-management methods; and oral and written communication, as described in the announcement.
• For GS-07, have one year of specialized experience equivalent to GS-05 involving functional programs and operations, analysis and information management, communication with internal and external customers, preparing summary notes, and making recommendations; alternatively, meet the stated graduate-education or Superior Academic Achievement provisions, or qualify through a combination of education and experience.
• For GS-09, have one year of specialized experience equivalent to GS-07, including experience with IRS computer systems such as IDRS, RGS, web-based programs, and Info Connect; enhancement tools such as Quick pads and IAT tools; troubleshooting computer, printer, and scanner problems and working with IT to resolve them; coordinating open ticket issues and UWR enhancements; using the IRS IT website; and identifying system issues and work stoppages and communicating with IT personnel. Alternatively, meet the stated graduate-education provisions or qualify through a combination of education and experience.
• Current civilian employees must meet the stated Time After Competitive Appointment requirement: at least 90 days of federal civilian service since their latest qualifying non-temporary competitive appointment, by the applicable closing or cut-off date.
• Applicants for positions above GS-05 must meet applicable time-in-grade requirements, including 52 weeks at the next lower grade level.
• Education used to qualify generally must be from an accredited or pre-accredited college or university recognized by the U.S. Department of Education. Foreign education requires evidence of U.S. equivalency.
• Obtain and use a Government-issued charge card for business-related travel.
• Meet the probationary-period requirement when applicable.

Responsibilities

• Work with management and users to determine information and data needed for operational activities, coordinating with IT or headquarters as needed.
• Respond daily to user-reported problems and troubleshoot hardware and software issues with users.
• Escalate out-of-scope problems to the IT help desk and ensure they are resolved.
• Provide technical support for multimedia equipment, laptops, and peripheral devices used at workstations, meeting rooms, training environments, and by onsite visitors.
• Troubleshoot, deploy, configure, and replace laptop and peripheral equipment.
• Coordinate with IT on hardware replacements and configuration of shared laptops to maintain operational readiness.
• Serve as the Functional Security Coordinator for the area.
• Review and submit requests to IT for users' security access, permissions, and passwords.
• Identify error trends and barriers in SBSE Compliance computer systems that may require training or guidance.
• Assist in developing basic and refresher training for systems and provide training to employees.

Benefits

• The announcement describes a comprehensive federal employee benefits package for employees and their families; specific benefits depend on position type and eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level