Automation Systems SME

Ryder Supply Chain Solutions • Warren, OH

7d • Onsite

About The Position

Ryder is hiring an Automation Systems SME for its Supply Chain Solutions division in Warren, Ohio. The role leads implementation, calibration, and continuous improvement of autonomous vehicle systems (AGVs/AMRs) in a highly automated distribution center. It monitors AGV software platforms and integrates them with WMS/WCS systems to optimize vehicle traffic and task efficiency. The position manages day-to-day AGV/AMR system performance and health, including uptime, fault response, and battery diagnostics; investigates recurring faults and implements corrective and preventive actions; and provides technical guidance to onsite maintenance teams, technicians, and programmers.

The role also supports warehouse and business systems across operations, including JDA WMS, labor management systems, material handling systems, RF devices, and related hardware. It works with operations to configure and improve system processes, troubleshoot issues, analyze warehouse layout and velocity, train system users, and maintain system documentation and recovery procedures. The position includes employee performance management and development responsibilities.

This is a salaried position with a stated annual salary of $100,000. The schedule is Monday through Friday during the day, with flexibility to work other shifts as needed. Travel is not required. Relocation assistance may be considered.

Requirements

• Bachelor’s degree in computer science, business, a technical field, or another related field.
• At least 3 years of experience in logistics, transportation, warehousing, or a related industry.
• At least 2 years of WMS experience.
• Expert PC and troubleshooting knowledge and skills.
• Intermediate knowledge of warehousing activities.
• Advanced SQL Server skills.
• Advanced MS Excel skills, including keyboard shortcuts, macros, merge queries, templates, table techniques, and working with images and text.
• Strong verbal and written communication skills and ability to provide end-user system support.
• Ability to work independently with minimal supervision and proactively guide daily work.
• Customer service skills and ability to work with operations to understand requirements, issues, and opportunities and help address them through system changes.
• Problem-solving skills, including initial triage and analysis of issues identified by end users.
• Analytical skills.
• Attention to detail and accuracy in data entry.
• Ability to work Monday through Friday days and be flexible to work other shifts as needed.

Nice To Haves

• Intermediate knowledge of warehouse or software applications, routing, and dispatch software systems.
• Intermediate knowledge of or experience in a transportation environment, including shipping, receiving, inventory management, distribution, or dispatch.

Responsibilities

• Maintain rack and pick-slot configurations to support warehouse efficiency.
• Manage performance and development of exempt and non-exempt employees; monitor workload and assess direct reports’ evaluation and development plans.
• Develop and maintain computer systems supporting facility operations, including production, maintenance, warehousing, and administration.
• Provide users with training in the use of system hardware and software.
• Maintain JDA WMS logic for functions such as allocation, put-away, and replenishment, and ensure it meets operational needs.
• Work with operations to streamline processes and troubleshoot and correct system problems.
• Maintain the labor management system and provide data to site leadership as required.
• Maintain, troubleshoot, and improve interfaces among the WMS, material handling systems, RF devices, and other hardware such as printers and label makers.
• Develop and maintain system SOPs, including archiving, disaster recovery, backup procedures, and system specifications.
• Complete scheduled velocity and layout analysis and implement associated changes.
• Ensure team members acquire skills and performance attributes that align with business and personal development needs.
• Lead implementation, calibration, and continuous improvement of AGV/AMR systems; monitor AGV software platforms and integrate them with WMS/WCS systems.
• Manage AGV/AMR system uptime, fault response, and battery diagnostics; analyze recurring faults and implement corrective and preventive actions.
• Provide subject matter expertise and technical guidance to onsite maintenance teams, technicians, and programmers.
• Perform accurate alpha-numeric data entry.
• Perform other duties as assigned.

Benefits

• Medical, prescription, dental, and vision benefits; benefits are stated to start at 30 days.
• 401(k) retirement savings plan with company match.
• Discounted employee stock purchase options.
• Employee discounts on tools, cars, appliances, travel, and other items.
• Paid major holidays.
• Paid time off within the first year.
• Up to 12 weeks of paid maternity leave.
• Life insurance and disability insurance options.
• Paid time off for vacation, illness, bereavement, family, and parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level