Automation System Administrator

Raymond James•Saint Petersburg, FL

22h•Hybrid

About The Position

Acts as a senior systems analyst and primary point of contact for complex, enterprise‑scale systems with broad business impact, providing both Level 2 production support and project delivery across automation, analytics, and platform services. The role involves leading on complex or escalated issues, independently investigating, analyzing, and resolving problems using strong domain knowledge and understanding of financial services standards. This position requires extensive collaboration with internal customers, cross‑functional IT teams, and vendors to plan, configure, support, and enhance systems, including design input, environment setup, upgrades, and ongoing operational support. The individual will apply specialized business and technical expertise to significant initiatives spanning multiple technology teams and business units, delivering solutions aligned with enterprise standards and objectives. Analytical thinking, reporting, and data interpretation will be used to inform recommendations, identify trends, and measure system performance, while providing guidance and direction to junior team members as needed. This position follows a hybrid-friendly schedule, requiring 2-3 days in the St Petersburg, FL Corporate Office per week, averaging 10-12 days per month. This role is NOT eligible for Work Visa sponsorship, either currently or in the future.

Requirements

Advanced knowledge of systems administration concepts, principles, and practices in enterprise production environments.
Strong experience with Windows Server administration, including Active Directory, DNS, access controls, and domain‑based configurations.
Knowledge of application and web technologies supporting automation, analytics, and distributed systems.
Experience with monitoring and logging tools (e.g., Splunk) to support system availability, incident response, and root‑cause analysis.
Understanding of virtualization concepts and technologies, including virtual machine operations in on‑prem and cloud environments.
Knowledge of network and security fundamentals, including firewalls, authentication, and secure connectivity.
Familiarity with backup, recovery, and disaster recovery concepts and technologies for critical systems.
Working knowledge of UiPath or similar RPA platforms (e.g., Blue Prism), including Orchestrator, Studio, Robots, and cloud delivery models.
Knowledge of data analytics and operational reporting concepts, including incident trend analysis and platform performance reporting.
Strong analytical and problem‑solving skills, including the ability to identify issues, analyze logs and data from multiple sources, determine root cause, and recommend effective solutions.
Experience supporting enterprise automation platforms, including UiPath or similar RPA technologies.
Proficiency in Windows Server operational support, including access management, monitoring, and issue resolution.
Ability to use monitoring, ticketing, and analytics tools (e.g., Splunk, ServiceNow) to identify trends, recurring issues, and improvement opportunities.
Experience creating dashboards and reports using tools such as Tableau and Power BI to support incident reporting, system health, and performance tracking.
Ability to communicate technical information clearly and effectively to engineers, business users, and support teams.
Strong collaboration skills with the ability to work across infrastructure, security, cloud, development, and vendor teams to resolve production issues.
Ability to manage priorities in a Level 2 production support environment while meeting SLA commitments.
Demonstrated commitment to maintaining current technical and professional knowledge in automation, systems administration, and analytics technologies.
Customer‑focused mindset with the ability to build productive internal and external relationships.
Willingness to participate in on‑call rotations and work non‑standard hours, including nights or weekends, as required.

Nice To Haves

Familiarity with workflow‑based analytics tools (e.g. Alteryx) is desirable.
Exposure to Automation Cloud, Automation Suite, or standalone deployments preferred.
Alteryx Server administration and workflow‑based analytics to support reporting and data needs.

Responsibilities

Provide Level 2 production support for enterprise automation and analytics platforms, including UiPath and Alteryx.
Administer, monitor, and maintain cloud and on‑prem environments to ensure system availability, security, and performance.
Investigate, troubleshoot, and resolve complex platform and automation issues, performing root‑cause analysis and coordinating with IT and vendor teams as needed.
Support the end‑to‑end automation lifecycle, including deployments, upgrades, and production support across development, test, pre‑production, and production environments.
Monitor platform health, logs, and alerts to meet SLA and uptime requirements.
Manage system configurations, user access, licensing, and upgrades in alignment with security and enterprise standards.
Collaborate with development, infrastructure, security, and identity teams to support stable and scalable environments.
Create and maintain runbooks, operational documentation, and environment details.
Assist with capacity planning, performance monitoring, and disaster recovery support.
Identify opportunities to automate, streamline, and improve operational and maintenance processes.
Perform other duties and responsibilities as assigned.