Auto and Prod Res. Support

FedEx•Mooresville, IN

4d•Onsite

About The Position

The Automation Support role is responsible for ensuring the effective operation and integration of automation technology within the Warehouse Management System (WMS). This position provides day-to-day monitoring and troubleshooting of automation processes to maintain workflow efficiency and minimize disruptions. The role also supports issue identification, continuous improvement initiatives, and projects that enhance automation performance and warehouse productivity.

Requirements

High school diploma or equivalent.
Minimum 6 months experience in troubleshooting automation, inventory issues, or WMS systems logic.
Strong WMS and inventory management skills.
Proficiency in Microsoft Windows, Excel, Word, and Outlook.
Strong sense of urgency, attention to detail, and flexibility in meeting deadlines.
Excellent verbal and written communication skills.
Customer service driven.
Strong collaboration across functional departments.
Ability to follow policies and procedures
Ability to read, write, and interpret information
Ability to add, subtract, multiply, and divide
Ability to use hands to finger, handle, or feel
Ability to sit, walk, or stand for the duration of the shift
Must possess visual acuity to perform essential job functions
Ability to conduct physical tasks with a full range of motion throughout the warehouse environment
Ability to lift/carry items up to 50 pounds

Nice To Haves

Related experience in a distribution center or manufacturing environment preferred.
Experience with Radio Frequency (RF) equipment preferred.

Responsibilities

Research product and automation issues within the WMS and escalate as necessary.
Monitor daily workflow of robotic automation to ensure smooth and efficient operations.
Identify and report process constraints between human and robot interactions that may impact productivity.
Liaise with Operations and Maintenance teams to sequence interventions without disrupting flow.
Maintain accurate log of downtime incidents, root causes, and corrective actions.
Identify opportunities for continuous improvement in automation performance, workflow design, and process efficiency.
Assist in special projects related to robotics, automation, or operational enhancements.
Train teammates in automation interactive roles.
Perform all other duties as assigned to support the success of the operation.

Benefits

Competitive wages depending on your location and experience, paid bi-weekly for both full-time and part-time opportunities.
401(k) plan with company match after 1 year
Tuition reimbursement program
Holiday pay and accrued paid time off (Vacation and PTO)
Medical, dental, vision, and voluntary benefits available on day one
Basic life insurance
Basic AD&D coverage
Supplemental Life and Supplemental AD&D
Short-Term and Long-Term Disability (for full-time employees after 180 days of service)
Paid parental leave for both moms and dads
Paid bereavement and jury duty