Automation Support Engineer

Van Meter • Cedar Rapids, IA

21d

About The Position

The Automation Support Engineer plays a crucial role in achieving our purpose of creating lasting value for those we serve by providing technical support to customers who are using the product lines we sell . This role will be responsible collaborating with our Sales and Automation team members to address customer technical challenges. On a day-to-day basis this position will provide automation troubleshooting, startup and commissioning services, technical training and technical support to customers on site or remotely from the office.

Requirements

• Extensive knowledge of a broad range of automation products and technologies
• Ability to embrace and adopt new technologies
• Allen Bradley / Rockwell Automation PLC / HMI programming experience
• Flexibility of schedule to meet customers onsite service needs
• Passion for providing high quality and thorough technical services
• Strong desire/interest to keep on the leading edge of technology
• Strong troubleshooting and problem-solving skills
• Familiar with ARC Flash Safety Expectations
• Knowledge of Lock-out Tag-out processes
• Customer Focused; must be a resource & partner to our internal and external customers
• Ability to learn quickly and transfer knowledge to others
• Excellent communication and interpersonal skills via phone, email and in person are required
• Self motivated to effectively analyze workload and juggle multiple priorities with strict deadlines
• Ability to lead by example with a positive work ethic and attitude
• Drive for Continuous Improvement
• Detail orientated
• Ability to stay level headed in stressful situations
• 2 year technical degree or 4 year degree in related field of study or equivalent experience required
• Minimum of 5 years demonstrated experience or exposure to industrial maintenance and/or engineering functions including: Installing and commissioning variable frequency drives
• Electrical troubleshooting
• Solid ethernet networking skills required
• Knowledge of Allen-Bradley control products including variable frequency drives, PLC’s, HMI, and Safety products strongly preferred
• Regional travel is required for training and customer support based upon needs up to 40% of the time

Nice To Haves

• Motion control / Robot experience is a plus

Responsibilities

• Perform billable contracted technical services for customers
• High level understanding of Van Meter’s solutions
• Actively seek out and participate in both formal and informal training opportunities to continuously develop skills
• Reviews customer technical specifications, recommends specific products or services
• Maintain technical expertise in key product areas in order to perform job tasks
• Effectively foster relationships with customers and team members
• Participate in automation commercial events
• Provide customer assistance via telephone, email, and on-site
• Operate independently and identify additional opportunities to enhance the customer’s experience
• Educate our customers on core automation products by teaching in a classroom setting and one on one sessions
• Learn Van Meter and Customer safety expectations and adhere to them

Benefits

• Van Meter offers a comprehensive benefits package, including medical, dental, and vision insurance, pet insurance, company paid life and disability insurance, paid time off including holidays, 401(k) with company match and an Employee Stock Ownership Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees