Automation Success Technician - Bilingual

Tennant Company•Ottawa, ON

41d•CA$69,300 - CA$92,401•Onsite

About The Position

As a Robotics Automation Success Technician, you will serve as a dedicated field Subject Matter Expert (SME) and a critical extension of our deployment team. This Automation Success Technician position will be based out of Ottowa, or Montreal, CA. From pre-sale demonstrations through post-deployment hyper-care and customer training, you will own the technical execution across the full robot lifecycle. Your work directly enables customer confidence, accelerates adoption, and drives autonomous usage through disciplined, standardized demo, pilot, and deployment processes. This is an opportunity to be on the front lines of robotics automation—working hands-on with customers, influencing outcomes in the field, and helping define best practices as we expand into new markets at scale.

Requirements

Bachelor’s degree in Business, Business Administration, or a related technical field is required.
Bilingual English/French written & speaking is required.
Technical and field experience in robotics, automation, or industrial equipment, with practical skills in product demonstration, installation, and user training.
Strong technical knowledge and practical skills for complex demo/deploy activities.
Proven ability to consistently achieve commitments, driving tasks (like deployment and usage goals) to successful completion.
Ability to build strong customer relationships and deliver customer-centric solutions throughout the technical phases of the customer journey.

Responsibilities

Act as the dedicated Field Asset/Robotics Expert to support all pre-sale activities, including demos, pilots, and events demonstrations.
Execute Demo Qualification and Site Assessment activities to accelerate the sales cycle and improve the demo success rate.
Oversee and execute the installation and configuration of robotics products at customer sites.
Programming and executing the initial first route mapping, ensuring rigorous and efficient deployment based on current capabilities.
Provide comprehensive operational training and support to end-users on the operation and maintenance of robotic systems.
Ensure customers are effectively and efficiently onboarded and fully utilize robotics solutions.
Provide comprehensive operational training and support to internal teams on the operation and maintenance of robotic systems.
Ensure teams are effectively and efficiently onboarded and knowledgeable about robotics solutions.
When triggered by Biz Dev or sales teams, reach out to specific users and customers to help create and sustain usage of the units.
In collaboration with the Customer Success Team, monitor utilization trends and execute strategies to maximize robotics fleet autonomous usage trends.
Act as the first line of defense for issue resolution with the robot immediately following deployment (hyper-care period).
Troubleshoot and resolve deployment-related issues, ensuring minimal disruption to customer operations.
Dominate the robot portfolio and the technology.
Possess sufficient knowledge about cleaning and chemicals, pads, brushes, etc., to suggest and guide customers for optimal use of the robot.
Maintain a good understanding of regular TNC cleaning units to compare and complement the robotic offering.
Collaborate with local Commercial and Industrial Account Managers, Strategic Account Managers, Biz Dev, and the Customer Success team to ensure seamless customer engagement and deployment handoffs.
Engage in fundamental sales activities to expand our knowledge of potential customers, including assessing current status, conducting discovery, and understanding the customer landscape and existing incumbents.