Automation Specialist PLC and HMI Products

MCNAUGHTON-MCKAY ELECTRIC CO•Wilmington, NC

36d•Onsite

About The Position

The Automation Specialist works with Sales and vendors to develop marketing activities and support strategies for assigned PLC and HMI technologies. The role provides technical sales support, supports strategic accounts and their technology needs, and manages product availability, training, service procedures, and vendor support strategies. The position reports to the Engineering Manager and has no direct reports. It is based in Wilmington, North Carolina, in a normal office environment, with overnight travel required.

Requirements

Bachelor’s degree in Electrical or Mechanical Engineering, or at least 5 years of professional engineering experience in lieu of the educational requirement.
At least 3 years of engineering experience, unless using the 5-year professional engineering experience substitution for the degree requirement.
Product knowledge of assigned technology products.
Thorough knowledge of strategic customer applications.
Proven analytical, organizational, and communication skills.
Ability to travel overnight.

Responsibilities

Provide technical sales support for assigned technologies.
Develop relationships with Sales and decision-makers at identified strategic accounts.
Monitor technology trends evaluated and implemented at strategic accounts.
Develop marketing strategies with Sales to promote assigned technologies at strategic accounts.
Document activities with strategic accounts and use those relationships and records to provide value-added support.
Serve as the technical liaison between vendors and Sales for assigned technologies.
Participate in developing vendor contracts and agreements.
Manage appropriate inventory product mix and levels for assigned technologies.
Manage product availability and strategic account requirements for assigned technology products.
Manage product availability and ESG requirements for assigned technology products.
Train inside and technical support personnel on assigned technology products.
Educate sales staff on assigned technology products.
Develop and maintain the information and support infrastructure required for assigned technology products.
Qualify the level of assistance provided to customers with product and integration issues.
Create service procedures for assigned technology products.
Develop vendor service and support strategies for assigned technology products.