Automation Service Technician

All World Machinery Supply Inc•Johnson Creek, WI

54d•$30 - $40•Hybrid

About The Position

As an Automation Service Technician, you’ll keep customer automation equipment running safely and reliably through on-site and in-house service. This role exists to deliver accurate troubleshooting, quality repairs, and clear communication that protects uptime and project profitability. Your day starts by reviewing assignments from the Production & Installation Lead and confirming the parts, tools, and safety requirements needed for the work ahead. Some days you’ll head to a customer worksite; other days you’ll work in-house to complete scheduled repairs. Between tasks, you’ll coordinate logistics for upcoming visits, keep stakeholders informed on progress, and ensure documentation is completed promptly after each job. You’ll balance hands-on technical work with customer-facing communication, building professional relationships through clear explanations and practical guidance. Travel weeks may include overnight stays, so planning and organization are key to staying efficient and prepared.

Requirements

High School Diploma or GED
Valid driver’s license with clean driving record
3–5 years of applicable experience
Strong mechanical and/or electrical aptitude in machine tool or factory automation
Above-average math skills

Nice To Haves

robotics background is a plus

Responsibilities

Repair, install, and verify operation of assigned machines and equipment
Diagnose system issues, recommend solutions, and execute approved corrective actions
Respond to technical questions from customers and internal teams in a timely manner
Maintain job profitability by completing work within budget and scope
Provide periodic status updates to management during service calls
Document service activity accurately and submit completed reports
Travel 40–50% to customer sites, including ~25% overnight travel
Follow all safety procedures, rules, and guidelines; assist with other duties as needed