Automation Service Manager

Airgas•Tulsa, OK

53d•Onsite

About The Position

Airgas is hiring an Automation Service Manager in Tulsa, OK. This role is responsible for supporting the maintenance, repair, and service operations for CNC plasma, robotic plasma systems, and robotic welding systems. The manager will guide a team of service technicians, ensuring excellent service delivery, efficiency, and compliance with safety standards. The position requires education and experience in CNC cutting systems and robotic welding technologies, along with daily duties supporting the Service Technician Team's performance.

Requirements

Minimum of 5 years of experience managing service teams in an industrial or automation setting.
Extensive knowledge of CNC plasma cutting systems, robotic plasma systems, and robotic welding systems.
Strong problem-solving skills with the ability to troubleshoot and resolve complex technical issues.
Proven leadership experience with the ability to motivate and manage a team of skilled technicians.
Demonstrated commitment to workplace safety, with experience implementing and overseeing safety programs.
Candidates must have valid employment authorization in the U.S. and must not require visa sponsorship now or in the future. This position is not open for non-immigrant visa sponsorship.
Familiarity with industry safety standards and regulations, including OSHA.
Excellent communication and customer service skills.
Ability to manage multiple projects and prioritize tasks in a fast-paced environment.

Nice To Haves

Certifications related to CNC or robotic system maintenance, programing and repair.
Proficiency with service management software and tools.

Responsibilities

Support, mentor, and guide a team of service technicians responsible for the installation, repair, and maintenance of CNC plasma, robotic plasma systems, and robotic welding systems.
Facilitate timely and effective service delivery, supporting all aspects of repair, preventive maintenance, and technical support for clients' automation systems.
Foster and nurture a safety-first culture across all service activities, supporting adherence to safety protocols, personal protective equipment (PPE) usage, and regulatory compliance. Conduct regular safety training, audits, and drills to minimize risks associated with CNC and robotic system operations.
Provide expert guidance on troubleshooting, system diagnostics, and repair of CNC and robotic systems. Assist technicians with complex issues and escalations.
Identify opportunities during service interactions to promote and recommend Airgas’ gas products and hardgoods. Collaborate with sales teams to ensure that service activities contribute to overall business growth, driving sales of gasses, consumables, and welding-related products.
Build strong relationships with clients, ensuring their needs are met and issues resolved promptly. Act as the primary point of contact for high-priority service issues.
Develop and implement training programs for service technicians to ensure their skills remain up-to-date with evolving technologies.
Facilitate compliance with company safety policies and industry regulations, including OSHA and other relevant guidelines across all service activities.
Allocate resources effectively to meet service demand, supporting optimal utilization of personnel and equipment.
Review and improve service procedures and workflows to enhance efficiency, reduce downtime, and facilitate high-quality service delivery.
Work with equipment manufacturers and vendors to ensure parts availability, technical support, and product updates.