Automation Service Engineer I - Tuesday - Saturday
About The Position
The Automation Service Engineer I role provides laboratory service and support to the Operations and Development labs across Guardant Health’s multiple locations. In this role, the candidate will perform equipment installations, qualifications, maintenance, and troubleshooting of complex laboratory automation systems, including liquid handlers and other instrumentation used within a sequencing workflow. If selected, the candidate will utilize their technical skills to provide world-class customer service, while complying with quality and regulatory requirements. As an Automation Service Engineer I, the candidate shall utilize past experiences to contribute towards continuous improvement initiatives, ensuring instrument reliability, equipment capacity, and streamlined workflows.
Requirements
- BS degree in engineering or scientific discipline, or equivalent.
- 2+ years of relevant service engineering experience supporting laboratory equipment
- Proficient at utilizing Microsoft Office applications
- Knowledge of laboratory instrumentation and automation systems
- Strong desire to learn and develop technical skills
- Good communication and organizational skills
Nice To Haves
- Exposure to regulated environments (CLIA, GMP) is a plus
Responsibilities
- Perform installation and operational qualifications (IQOQ), monthly/semi-annual/annual preventative maintenances (PM), troubleshooting and repair
- Ensure instrument uptime by responding to service requests in a timely manner and escalating complex issues
- Perform routine troubleshooting of automation systems and laboratory instrumentation
- Maintain accurate service documentation in compliance with quality systems
- Assist in monitoring instrument performance metrics and reporting issues
- Contribute to the development of SOPs, checklists, and service documentation
- Ensure accuracy of maintenance and calibration within the asset management system
- Provide support to laboratory end-users for issues related to equipment, communication/connectivity, methods, etc.
- Assist in temperature monitoring of cold storages, laboratories, warehouses, etc via a temperature monitoring system
- Collaborate with internal team members and external vendors, as needed
- Collaborate with team members to drive continuous improvement projects as they relate to service processes to help streamline day-to-day workflows
- Participate in an on-call rotation to provide after-hours support
Benefits
- Health insurance
- Dental insurance
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
