Automation Production and Service Supervisor

Lincoln Electric•Hamilton, ON

5d•Hybrid

About The Position

Lincoln Electric Company of Canada Limited Automated Solutions Group (ASG) delivers engineered automation solutions, integrated systems, programming, and technical support to support Lincoln Electric’s sales initiatives. ASG specializes in fume extraction, flexible automation, and hard/robotic automation solutions, and provides direct end user service support, including warranty, maintenance contracts, troubleshooting, and system optimization. The group is expected to meet internal and external customer requirements while contributing to business priorities with integrity, safety, and operational excellence. Reporting to the Automation Production & Service Manager, the Automation Production & Service Supervisor oversees daily production and service operations for automation projects. This role leads manufacturing and service personnel, ensures project schedules and quality standards are met, manages inventory and resources, and supports continuous improvement initiatives. The Supervisor provides both managerial leadership and hands‑on technical support as required. The Automation Production & Service Supervisor will provide oversight for two facilities and will be required to travel to and from both: Waterdown, Ontario and Mississauga, Ontario.

Requirements

Bachelor’s degree or an equivalent combination of education and relevant experience.
3–8+ years of related production, service, or automation leadership experience.
Valid Passport required and ability to work within the US.
Automation systems, robots and cobots
Testing and diagnostic equipment
PCs and software tools
Hand tools and labeling equipment
Material handling equipment (cranes, forklifts, positioning systems)

Responsibilities

Oversee production activities to ensure quality, safety, schedule adherence, and compliance with technical standards.
Track and report labor hours, production output, productivity, and waste.
Manage equipment, tools, materials, and production floor inventory.
Coordinate CSA inspections for control panels and equipment upgrades.
Lead production meetings, address backorders, and resolve equipment or scheduling issues.
Support packing, shipping, troubleshooting, and in‑house or onsite commissioning as needed.
Travel to customer sites for troubleshooting or installation support when required.
Supervise service activities for flexible and mechanized automation projects, including warranty work.
Prepare customer quotations for service, calibration, and preventative maintenance.
Prioritize maintenance and repair work and assign appropriate personnel.
Deliver customer and internal training on equipment operation and troubleshooting.
Assign installation technicians in line with quoted project requirements.
Supervise manufacturing and service personnel including hiring, onboarding, scheduling, performance management, training, and development.
Ensure compliance with Health & Safety, WHMIS, 5S, and all legislative and company standards.
Administer performance appraisals and contribute to merit and salary reviews.
Address employee concerns and escalate unresolved issues as needed.
Maintain accurate employee records and coordinate with HR as required.
Work closely with the Automation Production & Service Manager on production scheduling, quality, inventory, and process improvements.
Support continuous improvement initiatives that enhance efficiency, safety, quality, and profitability.
Verify subcontractor compliance with company requirements.
Actively participate in team, departmental, and cross‑functional meetings.