PRN Automation Pharmacy Technician 4 (XR2) (On Call) - Dallas, TX

Omnicell•Dallas, TX

5d•Onsite

About The Position

This PRN (On Call) Automation Pharmacy Technician 4 role supports Omnicell's XR2 system, a technology designed for automated medication inventory management, allowing pharmacies to focus more on patient care. The role involves equipment management, maintenance, troubleshooting, managing inventory levels, updating documentation, and effective customer communication to build strong relationships. The position offers career growth opportunities within Omnicell, including potential advancement into professional services, consulting, marketing, and management roles. Continuous learning and development are emphasized through ongoing on-the-job training in pharmacy technology, mentorship, and tailored learning initiatives.

Requirements

Good organizational skills in a fast-paced environment
Demonstrate great customer service skills.
Strong communication and problem-solving skills.
Ability to work with mechanical equipment.
Working knowledge of computer hardware, Microsoft Windows, Excel, and PowerPoint.
A self-starter who is able to work independently and follow a detailed plan.
Excellent interpersonal communication skills with the ability to work well with customers and with employees at various levels.
High school diploma or GED.
Active Texas State Pharmacy Technician Registration / License from Texas State Board of Pharmacy.
Active Nationally Certified Pharmacy Technician Certificate (PTCB/CPHT/EXCPT).
Some working knowledge / familiarity with Pharmacy Automation (strongly preferred).

Nice To Haves

Completion of an accredited Pharmacy Technician Training Program.
1 year of hospital pharmacy technician experience (strongly preferred).
2 years previous experience in hospital pharmacy automation.
Basic Troubleshooting Skills with automation devices.

Responsibilities

Operate Omnicell automation at customers’ sites according to Omnicell SOPs and best practices.
Perform return and restocking duties to optimize the customer’s use of automation.
Monitor and maintain formulary inventory levels to ensure availability of medications for daily dispensing.
Responsible for prescribed maintenance of automation products and reporting unresolved issues to the Technical Assistance Center (TAC).
Perform daily and periodic cleaning of the equipment according to recommended best practices.
Inspect robot cell daily for issues, wear, and functionality.
Monitor system trends and report concerns. Resolve common system issues.
Maintain a high level of communication to ensure proactive, solution-oriented problem identification and resolution.
Responsible for basic troubleshooting and maintenance of automation equipment and reporting unresolved equipment issues to the appropriate helpdesk.
Maintain a high level of communication with pharmacy operations manager and customer, to ensure proactive, solution-oriented problem identification and resolution.
Maintain a high level of customer satisfaction by aligning the Pharmacy Services Program to provide customer-focused support emphasizing quality, professionalism, and responsiveness, by acting as liaison between Omnicell and customer to assist with customer concerns.
Conduct training and ensure completion of all required documents and compliance with all Pharmacy Services procedures and policies.
Maintain fiscal responsibility for work-related expenses, complete expense reports, adhere to corporate card procedures, per Omnicell travel policies.
Comply with reasonable procedures, policies and guidelines established by the Customer facility.
Maintain national certification and all state required credentialing.
Act as a resource or SME, for Omnicell team members, providing training and/or assistance either on site or remotely to ensure optimal workflow.