Automation & Informatics Consultant - Diagnostics - Clifton, NJ

Siemens Healthineers•Tar Heel, FL

4d•$90,780 - $124,828•Onsite

About The Position

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. As an Automation & Informatics Consultant, you will serve as a dedicated resource for a specific MegaLab customer, supporting Siemens Healthineers Automation and Informatic Middleware solutions. You will provide onsite system configuration support including pre-installation, installation, training, troubleshooting, and post implementation activities. You will work closely with onsite Siemens Healthineers management and first, second, and third shift personnel, responding to complex system issues requiring onsite presence and advanced troubleshooting. You'll interact routinely with Laboratory Managers, Supervisors, IT Administrators, LIS vendors, and 3rd party middleware partners. This role is best suited for someone who has IT experience in a medical setting. Ideally but not limited to Invitro Diagnostic Laboratory's.

Requirements

Prior application support experience
Ticketing and documentation applications (SAP/ServiceNow)
Office365 Suite
Windows 10, Windows 11
Windows Server 2016, 2019, 2022
Red Hat Enterprise Linux 9.X
Administrative Tools, Troubleshooting utilities, PowerShell, Bash, Grep, AWK, SED
Switch and router configuration
Physical networking concepts: MAC addressing, LAN/WAN, switching, Internet access technologies
Logical networking concepts: IP addressing, VLANs, routing, packets, subnets
Network infrastructure: DNS, DHCP, proxy servers
RDP, SSH, VNC, VPN
Encryption, authentication, certificates
HIPAA, HITECH
Firewalls, HTTPS
Strong understanding of OSI and TCP/IP networking models
Effective communication with both technical and non technical audiences
Strong problem solving and prioritization skills
Ability to perform in a large corporate environment and remain composed under pressure
Adaptability in fast changing environments
BS in Computing, Information Technology, Engineering, or related experience
Experience in Healthcare IT, security, and data privacy
Must be proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting.
Proficiency in all necessary network applications and tools
5+ years' experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments needed.
Valid driver's license, ability to drive independently day and night, and good driving record required.
Must have full access to Siemens Healthineers' client sites to perform the essential functions of this position.
Must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position.
A successful candidate must be able to work with controlled technology in accordance with US export control law.

Nice To Haves

Certifications A+, Network+, Security+, Linux+, Healthcare IT Technician (or ability to obtain within six months)
Cloud technologies (SaaS, DaaS, IaaS) and virtualization
MT or MLT laboratory experience or healthcare training experience
MySQL and Linux Log Analysis
TCP/IP, ARP, VPN, Principles of Encryption
Network Packet Analysis (Wireshark)
Must demonstrate excellent judgment in customer relations and in managing company resources; strong competency in instrument systems technology to include mechanics, electrical, chemistry, and software technology; experience with electronics, hydraulic and pneumatic systems.

Responsibilities

Supporting pre-installation and installation activities
Performing software installation, network setup, and application configuration
Conducting verification and acceptance testing
Delivering onsite and remote post implementation support
Executing software upgrades and updates
Participating in planning activities for new installations, system expansions, and workflow design
Supporting customer specific workflow configuration decisions
Assisting in meeting business objectives
Independently troubleshooting and resolving software malfunctions
Understanding healthcare enterprise IT and security environments
Managing LIS interface communication and connectivity requirements
Following the Siemens Diagnostics escalation process
Providing training to customer laboratory personnel on system operation, workflow, and configuration
Participating in customer and internal meetings or conference calls
Adhering to Siemens Healthineers quality and regulatory policies
Responding positively to challenges with minimal assistance
Seeking guidance from appropriate personnel when needed
Adapting quickly and effectively to change