Automation Engineer (1st Shift)

Mentor Technical Group • Wilson, NC

9d • Onsite

About The Position

Responsible for the immediate resolution of shop-floor incidents involving Operational Technology (OT) systems and related IT systems supporting the packaging line. Incidents are escalated through the client’s Call Log system (ServiceNow).

Requirements

• Proven experience as an Automation Engineer supporting OEM packaging equipment.
• Experience troubleshooting and supporting systems involving: Programmable Logic Controllers (PLCs), Human-Machine Interfaces (HMIs), and vision systems.
• Experience with U.S. and European control platforms, including Allen-Bradley, Siemens, Schneider Electric, ABB, Beckhoff, B&R, or equivalent systems.
• Availability to work rotating shifts, including overnight and early-morning hours.
• Ability to work within a structured Call Log/ServiceNow environment.

Nice To Haves

• Experience with Systech vision and serialization systems.
• Brand-specific certifications, such as Rockwell/Allen-Bradley or Siemens TIA Portal.

Responsibilities

• Troubleshoot and resolve on-site incidents escalated through the Call Log (Level 1 support).
• Collect data and provide technical support for Root Cause Analysis (RCA).
• Create and update technical documentation and Knowledge Base articles.
• Document all Level 1 troubleshooting activities before escalating to the client’s Level 2 support team or the On-Call Engineer.
• Meet established Service Level Objectives (SLOs), including a response time of less than 15 minutes and call-closure data quality above 90%.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed