Automation Engineer

AAA Life Insurance Company•Livonia, MI

27d•Hybrid

About The Position

We need an analytical, curious problem solver to become an Automation Engineer on the Automation and AI Team to help drive the biggest change in the company’s history. Operating within the core values and operating principles of the organization, the Automation Engineer is a key part of the IT Application Development team, responsible for the definition and rollout of Robotic Process Automation (RPA) process initiatives. This role will work closely with business stakeholders to design and implement automation solutions using (RPA) technologies to create and optimize workflow processes. The Automation Engineer will identify potential process efficiencies across the organization by process mining, documenting, developing, and testing RPA solutions. Lastly the RPA team will be supporting the business and IT in removing repetitive manual tasks leveraging process automation solutions. The Opportunity – Why Join Are you ready to redefine how an entire industry engages with customers? At AAA Life we leverage technology to put human connection at the heart of what we do. If you are someone who thrives on purpose and wants to make a tangible difference in people’s lives when it matters most, then join AAA Life who has the unique ability to access tens of millions of existing AAA customers powered by the strength of one of America’s most trusted brands. We have embarked on a mission to double in size - Becoming one of the largest providers in the US. These facts showcase why we're the right choice: On purpose: a leading professional services firm found that the commitment, empathy and dedication of employees at AAA Life was the highest across a benchmark of top US companies On growth: we have the privilege to offer our products to tens of millions of Americans that are proud members of AAA On making a difference: we serve Americans by delivering life insurance products that make a true difference for families during their hardest times, not wealth management instruments (more details on this during the interview) On culture: USA Today named us 2025 top workplace nationwide. We believe the job of an insurance company is to do good. Our mission is to help our members during what is often the hardest times in their lives. We pick up the phone to people who have lost loved ones and offer our genuine support. That is why we will always put human connection at the heart of what we do - always being there to talk to our members person to person. We believe the job of an insurance company is to pay out. That is what insurance is for. Most of our members have real life policies - policies that bring peace of mind during life, and genuine support in the event of death. We are not here to chase the super-rich with annuities and wealth management products. AAA has been one of the most trusted names in America because it believes in providing the services that middle class Americans need.

Requirements

Bachelor’s degree or higher in Computer Science, Information Systems, or related field.
1-5 years of hands-on experience with automation tooling and RPA platforms such as UiPath, Blue Prism, Power Automate, etc.
Overall technology experience with experience in any programming language i.e., C/C++, Python, VB Script, Ruby, Java, JS, .Net.
Experience in business analysis, business operations, consulting, or related fields.
Experience consuming REST and SOAP APIs.
Experience with Databases SQL or NoSQL.
Skills in project coordination and agile/scrum methodology.
Understanding and working knowledge of business process methodologies (ex: Six Sigma, Lean).

Nice To Haves

Insurance or Finance operational background and knowledge.

Responsibilities

Demonstrates experience in systems design and a solid understanding of development, quality assurance and integration methodologies.
Collaborate with business partners to understand requirements, workflow and process that will be documented and automated (AS-IS and TO-BE system).
Design, develop, and test automation workflows using RPA platform (i.e., UiPath, BluePrism, Power Automate).
Establishes the standards (as necessary) and ensures adherence for source code management, deployment, monitoring, and reporting of all automation solutions.
Responsible for documentation, training, and rollout of RPA tool(s) across enterprise.
Participate in a COE Process team consisting of IT and business SME’s.
Accountable for producing technical design and process flow documentation and present to both technology and business stakeholders.
Lead the end-to-end RPA and workflow automation (document, design, build, test, deploy, maintain) using recommended best.
Identify and help measure the value and metrics produced by the automation team and the impact to the business.
Excellent communication skills to support detailed process discussions with business teams and the ability to translate into process diagrams.
Excellent problem solving/analytical skills and complex troubleshooting methods.
Ability to understand what will benefit from automation and what is not a good candidate for automation.
Must have strong teamwork orientation and effectively uses interpersonal skills to achieve stronger collaboration within and across teams.
Works effectively to achieve organization’s success.
Willing to engage in areas outside of their typical responsibilities as needed.
Ability to handle most challenges with little escalation.
Candid, clear and concise in communication.
Connects with intended audience.
Communicates information to others in a positive and professional manner.