Automation Engineer

Core Sound Imaging • Raleigh, NC

5d

About The Position

The Automation Engineer is responsible for building the technical foundation of our customer experience organization. In this role, you'll identify manual, repetitive work across how we onboard, support, and retain customers — and help engineer better solutions. You'll work on tools, integrations, and automated workflows that make our team more efficient and our customers more self-sufficient. This is a hands-on builder role where you'll grow your skills across real production systems with meaningful impact from day one.

Requirements

• A degree in Computer Science, Information Systems, Engineering, or a related field — or equivalent hands-on experience.
• 1–3 years of experience writing and deploying scripts, automations, or integrations in a real environment (internships, freelance work, or personal projects count).
• Proficient in Python and SQL: with the ability to write queries, build basic scripts, and troubleshoot when something breaks.
• Experience connecting to APIs and working with external data sources.
• Eagerness to own projects end-to-end and see them through production.
• Process Thinking: Ability to look at a manual workflow and identify what should be automated versus what needs a human.
• Tool Curiosity: Willingness to explore the right tool for each job — whether that's a script, a low-code platform, or an AI-assisted workflow.
• Technical Foundation: Comfortable with Python, SQL, and APIs, and an understanding of what your tools are used under the hood.
• Customer Empathy: Build with the end user in mind and care about whether what you ship actually helps.
• Ownership Mindset: Follow through on what you build and take responsibility for how it performs.

Responsibilities

• Process and Workflow Automation: Partner with the Customer Success and Support teams to identify manual processes and build automated replacements that are reliable and easy to maintain.
• Internal Tool Development: Build and maintain the internal tools our team uses daily, from data queries to deployed applications.
• Systems Integration: Connect data sources through APIs so that customer’s information flows across the organization without manual data entry or duplication.
• Customer Self-Service and Signal Detection: Contribute to customer-facing tools and monitoring systems that surface early warning signals from usage and support data.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level