Automated Services Operations/Check Processing Float

CEFCU•Peoria, IL

13d•$19 - $22•Onsite

About The Position

This role acts as a Float, performing duties of both an Automated Services Operations (ASO) Representative and Check Processing Representative. The primary responsibilities include balancing check images captured from the check processing and Encore! Teller System software with speed and accuracy, verifying and processing deposits from various Remote Deposit Capture (RDC) channels, and serving as the first line of defense to detect and prevent fraud on ATM, mobile, and mailed receipts deposits. The position also involves preparing daily balancing reports, generating and transmitting daily outgoing image cash letters, generating extract files for check clearing, and maintaining software databases. Additionally, the role requires rectifying member statements when check images do not generate, preparing member correspondence regarding deposit adjustments and returned instruments, and responding to member inquiries. The position also processes and posts payment and deposit transactions received by mail, analyzes negotiability of instruments and fund holds based on the Uniform Commercial Code (UCC) and CEFCU Business Rules, and reconciles transactions for daily corporate balancing. Error research and discrepancy resolution concerning processed transactions are also key duties, along with reconciling daily unposted transactions and processing various return items. The role also includes performing ATM and Instant Issue maintenance at off-site locations and providing high-quality member experience. Department Hours: Monday - Thursday: 7:30 a.m. - 6:30 p.m. Friday: 7:30 a.m. - 7:30 p.m. Saturday: 8:00 a.m. - 2:30 p.m. HWFH after successful completion of training.

Requirements

High school diploma or equivalent.
0-2 years’ cash and check handling experience.
Ability to work independently resolve issues, think critically, and apply probing/investigative skills.
Self-motivated, strong attention to detail, and proven accuracy.
Good math and/or basic accounting skills.
Ability to learn applicable PC software and mainframe systems and apply at a proficient level within 10 weeks.
Successful completion of ASO and Check Processing Training.
Quality Member Service skills.

Nice To Haves

Thorough understanding of all ASO functions including CEFCU System, Member Mail system, Credit Card systems, Transaction Balancing process, Business Balancing process, scanning equipment, Check Imaging software, corporate structure, Microsoft Word, Microsoft Excel, and Record Storage retrieval system.
Knowledge of Member Center teller system, and Microsoft Word, Excel, and Outlook.
Thorough understanding of Federal and State Regulations governing the Mailed Receipts functions.
Familiarity with the check processing process.
Knowledge of CEFCU mainframe applications, reports and screens.
Verbal communication skills, phone experience.
Prior Automated Services, Mailed Receipts, or Check Processing experience.
Knowledge of Regulations B (adverse action), CC, E, and Uniform Commercial Code (UCC) to ensure CEFCU Compliance.
Knowledge of ATM, business and general ledger balancing and FPR.
10-key data entry experience.

Responsibilities

Balances check images captured from the check processing and Encore! Teller System software with speed and accuracy at the time of deposit.
Verifies and processes deposits presented on the various Remote Deposit Capture (RDC) channels; such as ATM, business, mobile and merchant deposits.
Serves as the first line of defense to detect and prevent fraud on ATM, mobile, and mailed receipts deposits.
Prepares daily balancing reports for Accounting and Cash Management.
Generates, verifies, and transmits daily outgoing image cash letters to correspondent bank for Same Day Settlement.
Generates extract files to post checks for clearing.
Maintains software databases for optimal production performance.
Rectifies member and business member statements when cleared check images do not generate.
Prepares member correspondence regarding deposit adjustments and the return of non-negotiable instruments.
Responds to member inquiries and concerns via various communication methods.
Processes and posts payment and deposit transactions received by mail.
Analyzes and makes decisions based on the Uniform Commercial Code (UCC) and CEFCU Business Rules on the negotiability of instruments and holds placed on funds.
Reconciles transactions posted by individual and branch for daily corporate balancing.
Research errors, discrepancies, and questions concerning transactions processed and informs member or third party of research results.
Reconciles daily unposted transactions by either applying the appropriate corrections to allow for the reprocessing of those rejected items or by returning the rejected item for the appropriate reason.
Processes unposted, overdraft, or system-initiated return items.
Performs various ATM and Instant Issue maintenance at off-site locations throughout Illinois.
Provides the highest quality member experience, for both internal and external members.

Benefits

Financial Merit-based raises
Health and Welfare
Generous paid time off (Holiday, Personal or Sick Time, Vacation)
Comprehensive Medical, Dental, and Vision coverage (PPO, HDHP)
Flexible Spending Plan (Medical Reimbursement Account and Dependent Care Reimbursement Account)
Health Savings Account
Voluntary Benefits (Accident Plan, Critical Illness Plan, Hospital Indemnity Plan, Identity Theft & Fraud Protection Plan, Legal Plan)
Life Insurance
Accidental Death & Dismemberment Insurance
Disability Benefits
Defined Benefit Plan – Pension
Defined Contribution Plan – 401K
Employee Assistance Program
Tuition reimbursement
Career growth through internal job postings
Management Development Program: formal mentoring and training
Opportunities to help improve and build the CEFCU of tomorrow through process teams
Opportunities to personally contribute to corporate financial literacy and community initiatives
Casual days to support local charities
Employee discounts on entertainment, cell phone plans, theme park tickets, and more
On-site fitness center, fitness classes, and wellness program