Auto Service Advisor

All American Ford Auto GroupParamus, NJ
Onsite

About The Position

All American Ford of Paramus, a leading Ford dealership committed to providing exceptional customer service and quality automotive solutions, is seeking an experienced Auto Service Advisor to join our dynamic team. If you have a passion for automobiles and a talent for delivering outstanding customer experiences, we invite you to become a vital part of our growing organization.

Requirements

  • Proven experience as an Auto Service Advisor or in a similar automotive service role
  • Strong knowledge of automotive systems, repairs, and maintenance procedures
  • Excellent communication and interpersonal skills
  • Ability to explain technical information clearly to customers
  • Strong organizational skills and attention to detail

Nice To Haves

  • CDK experience is helpful

Responsibilities

  • Greet customers promptly and professionally, understanding their vehicle concerns and service needs
  • Explain service procedures, estimates, and recommendations clearly and accurately
  • Prepare and review repair orders, ensuring all customer requests are documented correctly
  • Coordinate with technicians to facilitate timely and efficient vehicle repairs and maintenance
  • Maintain ongoing communication with customers regarding the status of their vehicles
  • Upsell additional services and maintenance opportunities to enhance customer satisfaction and dealership revenue
  • Ensure all service documentation complies with dealership and manufacturer standards
  • Follow up with customers post-service to ensure satisfaction and foster long-term relationships

Benefits

  • Very competitive compensation
  • Ongoing training
  • Opportunities for career advancement
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