Auto Service Advisor
All American Ford Auto Group•Paramus, NJ
•Onsite
About The Position
All American Ford of Paramus, a leading Ford dealership committed to providing exceptional customer service and quality automotive solutions, is seeking an experienced Auto Service Advisor to join our dynamic team. If you have a passion for automobiles and a talent for delivering outstanding customer experiences, we invite you to become a vital part of our growing organization.
Requirements
- Proven experience as an Auto Service Advisor or in a similar automotive service role
- Strong knowledge of automotive systems, repairs, and maintenance procedures
- Excellent communication and interpersonal skills
- Ability to explain technical information clearly to customers
- Strong organizational skills and attention to detail
Nice To Haves
- CDK experience is helpful
Responsibilities
- Greet customers promptly and professionally, understanding their vehicle concerns and service needs
- Explain service procedures, estimates, and recommendations clearly and accurately
- Prepare and review repair orders, ensuring all customer requests are documented correctly
- Coordinate with technicians to facilitate timely and efficient vehicle repairs and maintenance
- Maintain ongoing communication with customers regarding the status of their vehicles
- Upsell additional services and maintenance opportunities to enhance customer satisfaction and dealership revenue
- Ensure all service documentation complies with dealership and manufacturer standards
- Follow up with customers post-service to ensure satisfaction and foster long-term relationships
Benefits
- Very competitive compensation
- Ongoing training
- Opportunities for career advancement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
