Auto Sales Assistant

Redwood Credit Union•Santa Rosa, CA

10d•Onsite

About The Position

Redwood Credit Union is looking for a talented Auto Sales Assistant who will perform a wide variety of semi-routine administrative support duties requiring the use of independent judgment, analysis, and detailed knowledge to assist members in the purchase of a vehicle. This role involves customer service, clerical support, auto sales, and other functions to ensure the smooth operation of the RCU Auto Services department.

Requirements

Knowledge of automobile loans.
Knowledge of selling automobiles and/or other vehicles.
Knowledge to sell automobile accessories, mechanical breakdown warranties, and guaranteed auto protection (GAP).
Excellent service skills.
Skill in the operation of computers, printers, and modern office equipment.
Ability to communicate effectively both verbally and in writing.
Ability to process vehicle sales paperwork.
Ability to collect trade-in titling documents and loan payoff information.
Ability to coordinate a variety of activities simultaneously and prioritize work.
Ability and desire to work in a team environment.
Ability to work weekends.
Ability to complete and submit DMV paperwork.
Ability to work with other credit unions on assimilating repossessed inventory.
Ability to establish and maintain effective working relationships with a diverse group of people.
Ability to manage time efficiently and effectively.
Ability to follow through on tasks.
Ability to qualify for DMV Salesperson License.
Ability to maintain a valid California Driver’s License.
Ability to maintain a Notary certification.
Ability to maintain insurance under RCU Auto Services insurance policy.
Combination of education and experience equivalent to a high school diploma and two years of clerical and customer contact experience with general knowledge of knowledge or dealership desirable.

Nice To Haves

General knowledge of dealership desirable.

Responsibilities

Greet Members and answer incoming telephone calls.
Call Members referred to RCU Auto Services by branch, member service center or other referrals to set appointments or sell vehicles.
Assist Auto Sales Manager with completion of monthly reports and other tasks as needed.
Control, create, and submit invoices for payment for repairs, smog certifications and other reconditioning items on repossessed vehicles.
Print checks and maintain records for vendor payments.
Ensure the immediate collection of sales proceeds on each vehicle sold.
Work closely with the Accounting Department to maintain RCUAS account balances.
Assemble paperwork on Repossessed vehicles.
Maintain inventory lists for each credit union’s repossessed vehicles.
Determine appropriate location for repossessed units and schedule the transportation of the unit.
Record and submit applications, claims and cancellations for guaranteed auto protection and mechanical breakdown warranties.
Submit service contracts and guaranteed auto protection (GAP) refunds on repossessed vehicles.
File Insurance claims on repossessed vehicles, when available.
Evaluate and disseminate paperwork for CUNA/CPI claims on repossessed vehicles.
Organize, schedule and transport repossessed vehicles for reconditioning.
Establish and maintain a professional relationship with auction, wholesale, and consignment partners.
Establish grade and floor pricing for units at auction.
Partner with Auto Advisors to ensure sales paperwork is complete and organized.
Complete and release DMV titles.
Prepare and file DMV ‘Report of Sale’ within 5 days of sale.
Ensure maximum flexibility to assist in a variety of functions as necessary.
Perform vehicle inspections on vehicles including repos, inventory units & others as needed.
Assist in directing & tracking the reconditioning, detailing & website marketing of inventory.
Drive cars to mechanics, detail vendors and other reconditioning vendors.
Move cars around and organize the dealership lot.
Sell vehicles displayed on the auto buying lot.
Sell mechanical breakdown warranties, guaranteed auto protection coverage and other vehicle related items.
Prepare paperwork for the sale of the vehicle and loan.
Research and solve member problems and complaints in an accurate and timely manner.
Perform all functions in a security conscientious manner.
Implement new CUSO/credit union related products and services with other employees of RCU Auto Services.
Provide feedback on marketing efforts.
Visit branches/departments to promote the auto buying center.

Benefits

Competitive medical, dental, and vision insurance, mental health offerings
Employee performance incentive plan
Salary Advancement– Merit increase based on performance
401(k) program with employer match
Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
RCU employees are eligible for a 1% discount on all recreational or boat loan products
2% discount off Visas and LOC Loans through RCU
0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
0% interest on garment, fitness, or home office equipment loan of up to $500
100% financing for employee purchased homes!