Auto Retention Associate

HUB International•Prince George, BC

1d•CA$41,600 - CA$45,000•Onsite

About The Position

As the Auto Retention Associate working in one of our innovative Connect Centers, you are responsible for advising new and existing clients over the phone on how to best protect their assets when it comes to automobile insurance. Building relationships and offering solutions using a diverse selection of insurance products while achieving performance targets.

Requirements

Minimum one year of auto insurance experience
Strong conversation skills, detail oriented and computer systems proficiency
High school education or equivalent
Level 1 Insurance License required

Nice To Haves

Customer service and or call center experience an asset

Responsibilities

Build relationships with clients, colleagues and leaders so you can deliver a best-in-class client experience
Provide a wide variety of auto insurance services including renewals, new plates, transfers, cancellations, debt payments and more
Creatively offer a diverse selection of ICBC and private insurance products over the phone
Document all client conversations to minimize errors and future issues
Place outbound calls to enhance retention, focus on call to sale conversion
Manage inbound call volume through servicing calls in an efficient manner
Upsell and cross-sell other insurance products from our other departments
Consistently meet sales targets and telephone metrics
Receiving and processing payments in accordance with company policy
Using ICBC Policy Centre, our BMS EPIC and multiple other software solutions
Administrative duties, such as preparing documents, filing