Auto Repair & Tire Store Manager

Zolman's Best One Tire & Service•Portage, MI

2h•Onsite

About The Position

The Retail Auto & Tire Store Manager is responsible for the overall leadership, performance, and daily operations of the store. This position ensures efficient operations, strong financial results, and excellent customer service while maintaining a safe, professional, and team-oriented environment.

Requirements

3–5+ years of management experience in automotive, tire, or retail service industry preferred
Strong understanding of automotive repair, tire services, and shop operations
Proven ability to lead teams and drive business performance
Financial understanding of KPIs and cost control
Strong leadership and team-building skills
Excellent communication and customer service abilities
Results-driven with strong problem-solving skills
Ability to multitask and prioritize in a fast-paced environment
Sound decision-making and accountability
Ability to work a flexible schedule, including weekends (as needed)
Comfortable working in a retail and shop environment
Ability to stand, walk, and move throughout the workday
Occasional lifting of tires and automotive parts

Responsibilities

Oversee all daily store operations including sales, service, and workflow execution
Manage scheduling, bay efficiency, and overall shop productivity
Maintain store standards for cleanliness, organization, and safety compliance
Drive sales performance across tires, automotive services, and maintenance
Monitor key performance metrics (KPIs) such as revenue, gross profit, labor sales, and individual sales
Manage inventory, purchasing, and vendor relationships
Ensure accurate billing, invoicing, and cash handling procedures
Deliver and enforce exceptional customer service standards
Resolve customer concerns quickly and professionally
Recruit, hire, train, and develop team members
Coach employees to improve performance and maintain accountability
Oversee quality control for all services and repairs
Enforce company policies, procedures, and safety guidelines
Promote a professional work environment and positive team culture