Auto & Property Claims Specialist

Oak Harbor Freight Lines•Auburn, WA

About The Position

Oak Harbor Freight Lines is seeking an energetic and upbeat Auto & Property Claims Specialist I to join their team. This role is responsible for overseeing and managing driver and accident claims from initial report through resolution. The position involves managing driver incidents, accident claims, and identifying subrogation opportunities. A successful candidate will thrive in an environment that requires multitasking, investigation, information gathering, and detailed record keeping, often moving multiple claims forward simultaneously. Duties include reviewing police reports, gathering photos and documentation, and preparing key materials for the review board’s determination. This position will work closely with shop managers, operations leaders, and the Human Resources and Safety departments.

Requirements

High School diploma/GED equivalent or higher
Claims or insurance experience preferred, but not required
Effective analytical skills to gather information, analyze facts, and make recommendations based on information collected.
Strong oral and written communication skills, with the ability to convey information clearly and concisely
Excellent time management and organizational skills
Strong PC skills, including Microsoft Office
Multi-task ability as well as detail-oriented
Customer service-focused
Ability to work independently with minimal supervision as well as collaboratively in a team environment
Basic English language proficiency (reading, writing, and verbal) is required.

Responsibilities

Manage and process accident claims from start to finish
Collect and process internal accident reports, including ensuring the preventable/non-preventable ruling is made timely and sent to the Terminal Manager for handling.
Coordinate with multiple departments to gather required documents
Document conversations and e-mail correspondence
Follow up on opening activities
Check claims for validity and accuracy
Identify and pursue subrogation opportunities, including gathering supporting documentation and coordinating recovery efforts
Perform other duties as assigned.