Auto Parts Store Counterperson
About The Position
The primary objective of this role is to provide professional customer service and process orders using automotive knowledge, company systems and parts catalogues. The individual will also pick, pack, ship, receive, stock, and organize automotive parts, and effectively deliver automotive parts to customers. Effective use of company resources and tools is integral to this role, as is meeting and setting customer service goals. Canusa Automotive Warehousing Inc. (Canusa) | Auto Parts Centres (APC) is a family-owned business that values workplace culture and safety. Canusa/APC provides opportunities to grow alongside accomplished industry leaders. If you are a dedicated individual searching for rewarding, long-term employment, this career could be the perfect fit!
Requirements
- Automotive aftermarket parts knowledge/experience (customer service, sales, repair) required
- Customer service experience required
- A valid G Driver’s license and clean 3-year abstract required
- Basic computer skills (e.g. ability to use and navigate Microsoft Office Suite, including Word and Excel, online database and web-based training)
- Basic mathematical skills and understanding of basic units of measurement
- Ability to sort items alphanumerically
Nice To Haves
- Knowledge of wholesale practices and techniques
- Strong communication skills (verbal and written)
- High level of professionalism
- Positive attitude with a flexible mindset
- Health and safety awareness (e.g. safe material handling practices, knowledge and application of proper ergonomics and hand hygiene)
- Accountability and dependability
- Excellent ability to work independently and as a team
- Time management skills and prioritization skills with a deadline-oriented mindset
- Ability and willingness to learn new technology and procedures
- Attention to detail and excellent organization skills
- Ability to multitask
- Ability to thrive in a fast-paced environment and take initiatives as necessary (challenge-seeking attitude)
- Ability to understand, respond to and work with a diverse population
- Strong willingness to improve, learn and adapt in accordance with new practices and change
Responsibilities
- Provide quality customer service and assist customer inquiries both in-person and over the phone using automotive knowledge, the Company database, and the parts catalogue
- Answer inbound calls and ensure all calls are answered in a professional manner
- Conduct follow-up calls to customers as necessary
- Efficiently and safely load auto parts into delivery vehicles
- Efficiently deliver parts, being mindful of customer requests
- Complete necessary paperwork (e.g. warranty forms) in an accurate manner
- Maintain overall store appearance by cleaning and organizing on a regular basis
- Pick, pack, ship, receive, stock, and organize auto parts when necessary
- Other reasonable duties as assigned by the management team
Benefits
- Employee and Family Assistance Program (EFAP)
- Comprehensive benefits package that includes health, dental, out-of-country/province travel, long-term disability, accidental death and dismemberment and life insurance benefits (permanent full-time positions)
- Health Care Spending Account (HCSA)
- Deferred-Profit Sharing Plan (Retirement Savings Plan)
- Employee pricing on products, social club perks and employee appreciation events
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
